About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo with over 500 employees across Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our software is used by many world-leading e-commerce, retail, manufacturing, and 3PL shippers, with over 1000 carriers integrated into our platform, nearly three times more than our competitors!
If you buy goods online, there is a strong chance that nShift has powered that delivery. Join us as we shape the future of shipping, one frictionless journey at a time.
Purpose of Role
The Customer Solutions team, part of our Sales organization, supports our Growth and Customer Management teams. We are trusted advisors to both external and internal key stakeholders, delivering market-leading solution sales support to maximize customer value from both a solution and technical perspective in high-value or complex cases. The team plays a vital role in our continuous growth and overall success.
We are looking for an experienced, customer-centric, solution-focused, and technical professional to join our expanding international team to fulfill our vision and mission!
Overall Responsibility
Our ideal candidate thrives on challenges and is enthusiastic about working in a fast-paced environment. If you are eager to work in a role with both strategic and operational importance and enjoy solving complex problems, we look forward to hearing from you!
As a Customer Solution Architect, you will work closely with both new and existing strategic customers in collaboration with our Sales and Customer Management teams to deliver quality-assured solutions that increase revenue and ensure high customer satisfaction. You will be seen as an expert in nShift’s product portfolio, responsible for solution design and documentation to ensure a high-quality handover to our Professional Services team, ensuring customer growth and satisfaction while signing off on the final delivery.
About You
To be successful in this role, you have previous experience working with enterprise SaaS solutions, where your technical understanding has enabled you to deliver successful solution designs tailored to customer needs.
You will leverage your technical and product knowledge to deliver value-added solutions to our customers, ensuring high satisfaction and revenue growth.
Your strong communication, organizational, and time management skills will provide added value to both external and internal stakeholders, where you will act as a trusted advisor.
If you are motivated, results-driven, and enjoy working in a team environment, we’d like to meet you.
The Area of Responsibility Includes:
* Provide market-leading solution sales support to maximize customer value.
* Deliver best-in-class customer-driven product presentations and demos to qualified prospects.
* Support account owners in the RFP process.
* Assist sales with compelling proposals.
* Capture and visualize customer needs to enable the value our product range can offer.
* Validate and design technical solutions for frictionless handover to our Professional Services team.
* Support sales enablement partners (integrators, resellers, etc.) from a product and technical perspective.
* Assist the Customer Management team as a technical liaison with customers to drive growth with the existing customer base.
* Be a key member of product development, identifying needs from both existing and new customers.
* Stay up-to-date with new products/services and new pricing/payment plans.
* Drive internal processes with key stakeholders to achieve visibility, ownership, and a quality-assured customer onboarding process.
* Drive best practices for the sales organization.
* Train and educate the Sales teams on effectively demonstrating nShift’s products by understanding the value-based offering and how it meets customer needs.
* Travel to client sites with the account owner if required.
Competence and Experience
Requirements:
* Previous experience in Technology/Logistics B2B/SaaS/eCommerce.
* Experience in solution sales to enterprise customers.
* Ability to deliver engaging product demonstrations.
* Ability to lead strategic customers and stakeholders on using our products from a best practice and revenue growth perspective.
* Experience in designing and delivering technical solutions.
* Experience with technical integration between systems and working with development teams on requirements.
* Good organizational skills, including prioritizing, planning, and controlling objectives.
* Strong tolerance for and ability to focus and execute in a changing environment.
* Creative mindset and great problem-solving skills.
* Strong communication and networking skills.
* Strong written and oral communication skills in English; additional languages are a merit.
* Proactive approach with the ability to take ownership and initiative.
* Ability to work independently and collaboratively within a team.
* University degree or equivalent education is an advantage.
* Flexible mindset and can-do attitude: Willingness to adapt to customer and organizational needs.
* Proven work experience as a Presales Consultant, Technical Account Manager, Solution Architect, Solution Engineer, or similar role.
* Experience with nShift’s enterprise product offering is an advantage.
At nShift, we believe in embracing diversity in all forms and fostering an inclusive environment, which is essential for our continued success. We're an equal-opportunity employer, meaning all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability status.
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