Location: West Midlands (1-2 days in the office)
Salary: Up to £70,000 per annum + benefits
About the Role
Are you a driven leader with a passion for client success and a background in selling employee benefits? We are looking for an experienced Client Success Team Lead to join a dynamic company in the employee benefits and B2B sector. This is your chance to take on a leadership role that will have a direct impact on both sales growth and client satisfaction.
As the Client Success Team Lead, you'll manage a high-performing team focused on exceeding KPIs, building strong client relationships, and driving exceptional service delivery. You'll lead efforts in both new business generation and client retention, ensuring that every client interaction is handled with excellence.
This is a strategic role where you will oversee both direct clients and third-party partners, guiding your team through complex negotiations and ensuring the successful implementation of the Client Success Strategy.
Key Responsibilities
Team Leadership: Lead, mentor, and inspire a team of Partnership & Client Success Managers, fostering a culture of collaboration, accountability, and high performance.
Sales & Revenue Growth: Guide the team to meet/exceed KPIs in areas like revenue, profitability, client retention, account growth, and new business acquisition.
Account & Relationship Management: Build and maintain strong relationships with senior-level clients and partners. Be...