Unify are recruiting a Facilities Administrator for our Global FM client based in Horsham.
Vacancy Details
* Identify client requirements through telephone, Request Portal, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in a CAFM System to deliver KPIs.
* Progress both colleagues and suppliers to ensure that SLAs are met.
* Record and respond to Compliments and Complaints.
* Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to Site.
* Maintain and update the CAFM Work Order Records to ensure complete clarity of job progress, managing Work in Progress and ensure timely closure.
* Take ownership for managing Work Orders from the first telephone call through to client feedback following completed works and manage electronic filing.
* Use your knowledge of a facilities environment to assign the best resources to the type of work being requested, overcome obstacles to completion, and proactively update stakeholders on the progress of works.
* Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.
* Develop strong relationships with the client, direct customers, colleagues, and subcontractors, sharing knowledge and experience with the wider team.
* Support the Operational Teams with potential comp...