Northern Lincolnshire and Goole NHS Foundation Trust
A 37.5 hour fixed term full time post has arisen for a Ward Clerk/Receptionist working in the team at Goole Hospital for a period of 9 months to cover maternity leave until 31st October 2025. The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. This customer-facing role will be instrumental to the efficient running of the ward and outpatient areas across the Trust. Post holders will be required to assist patients and visitors using a variety of communication methods. The post holder will be responsible for attending and outcoming outpatient attendances, and admitting and discharging patients in a ward setting in a timely manner, ensuring any relevant post admission information is sent to the relevant person(s). It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times, therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner. The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.
Main duties of the job
Working as part of a team, the post holder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales.
The post holder will be responsible for attending/outcoming outpatient attendances, admitting, transferring and discharging ward patients, on the Trust's electronic system, ensuring patient demographic details are checked and updated accordingly.
To liaise with clinical teams to ensure all appropriate documentation within the patients' pathway is completed timely, to ensure investigation appointment requests are received at the appropriate department and patients' Health Record folders are requested timely.
Job responsibilities
For more detailed information, please read the job description linked below.
Person Specification
Education and Qualifications
* Good level of General Education
* NVQ2 in Administration or willingness to work towards NVQ Level 2
Occupational Experience
* Previous experience of working in a customer services environment
* Time Management Skills or experience of working with a busy/demanding environment
* Experience of working with the general public
* Experience of scheduling/co-ordinating activities and/or resources
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
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