Job Title: Optical Solutions Expert EMEA
Salary: £55,000 - £65,000 per year
About the Company:
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network have earned us the position as one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to customized solutions.
Key Responsibilities:
* Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.
* Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
* Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified.
* Work towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.
* Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.
* Participate in tradeshows and conferences.
* Interface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership.