Client
Local Authority in Croydon
Job Title
Technical Support Team Leader
Pay Rate
£31.27 an hour PAYE/£40.92 an hour UMBRELLA
Hours
36 Hours a week (Mon-Fri) 9AM-5PM
Duration
9 Month Contract
Location
HYBRID WORKING - OFFICE BASED IN BWH, CROYDON 2-3 DAYS A WEEK
Description
We are looking for a candidate who has experience with planning application processes, validation, CIL, digitisation, and customer service. The postholder will play a pivotal role in leading a team that is undergoing an exciting transformation process. The successful candidate will be instrumental in guiding the team through this change, fostering a culture of adaptability and continuous improvement.
Key responsibilities include:
1. Leading and motivating the technical support team to achieve service objectives during a period of transformation.
2. Overseeing the implementation of modernised processes and ensuring their successful adoption.
3. Monitoring team performance, providing coaching and training to support professional development.
4. Ensuring timely and accurate resolution of technical issues or requests in line with council policies.
5. Collaborating with other departments to enhance service delivery and drive innovation.
6. Maintaining accurate records and producing reports to inform decision-making and track progress.
Requirements:
The ideal candidate will have strong leadership skills, a proactive approach to problem-solving, and the ability to manage change effectively in a fast-paced environment. Experience in technical support or a related field is essential, alongside excellent communication, organisational, and people management abilities. This is an exciting opportunity for a forward-thinking leader who is skilled in driving modernisation and delivering exceptional service outcomes.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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