Call Centre Manager - EV Fleet & Mobility Provider About The Business: This FN50 leasing company provides industry-leading vehicle solutions & services to businesses throughout the UK from the SME market to large corporates who operate a fleet of vehicles. With a real forward-thinking approach and a market leading product offering, committed to helping the UK go electric, this customer-centric business is growing. About The Opportunity: Home based/Office based (3 days a week) - Hertfordshire £30,000 - £34,000 basic 5%-10% bonus Up to 15% pension contributions Flexible benefits package The Call Centre Manager position represents an excellent opportunity to join a true market leader that can offer a genuine career path, a focus on personal development, an ability to take control of your career. On top of your basic salary, you will receive an excellent benefits package. An exciting opportunity has arisen to assist the growth of their customer services division. With interest gaining momentum for our client from the general publicity, the company now needs a robust mechanism to respond to requests for information and to answer general queries. The Call Centre Manager will: Helping to develop a customer service policy. Training staff to meet customer service expectations. Managing a team of customer services staff. Handle escalation enquiries from customers. Communicating courteously with customers by telephone, email and letter. Meeting with other managers to discuss possible improvements to customer service; being involved in staff recruitment and appraisals. Training staff to deliver a high standard of customer service. Desired Skills & Experience In addition to this, the Call Centre Manager will be: A proven customer service leader with a passion for forging team relations. A proactive worker who is self-motivated to and used to being in a fast-paced environment. A strong presenter and communicator. Strong reporting and commercial skills. Good written and verbal communication skills. Have excellent interpersonal skills and have a positive and enthusiastic attitude. A self-starter who is comfortable working remotely and managing their diary effectively. Confident and articulate in all forms of communication and is able adapt their style to suit each situation or audience.