Location Wakefield Department Front of House / Reception Job Type Temporary Salary £14,277 Job Ref 050260 Published about 17 hours ago Job Title: Front of House Assistant Hours: 24 hours per week Rate of Pay: £11.44 per hour Location: Wakefield Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in health and wellness, is seeking a welcoming and efficient Front of House Assistant. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you Our Perks: B-Fed - complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. A Typical Day in the Life of a Front of House Assistant: Greet and welcome guests with a friendly and professional demeanour. Deal with emails, phone calls, and face-to-face queries. Prepare and serve a variety of beverages and light snacks efficiently. Manage spa bookings and appointments, ensuring a smooth scheduling process. Handle guest inquiries providing information about spa services, treatments, and products. Process payments and manage the reception area efficiently. Assist with the promotion of spa services, special offers, and retail products. Ensure the reception area is clean, tidy, and inviting at all times. Coordinate with Spa Therapists and other staff to ensure seamless service delivery. Ensure all visitors to the site are logged correctly including contractors and guest passes. Undertake all relevant training required for the role. What We Are Looking For: Strong interpersonal and communication skills and a customer-focused attitude. A genuine passion for health, wellness, and customer service. Excellent organisational skills and multitasking abilities. The ability to establish rapport, build trust, and demonstrate credibility. Ability to work flexible hours, including weekends and holidays. It would be desirable to have proven experience in a receptionist or customer service role, preferably in the hospitality industry. Proficiency in using booking systems and basic computer skills is beneficial. Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives. Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team.