Role: Parking Processing Manager
Contract Length: 3 months
Location: Chatham
IR35: Inside
Pay Rate to Intermediary: Up £18.63 per hour
Spinwell is recruiting for a Parking Processing Manager for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE PARKING PROCESSING MANAGER
1. To manage the delivery of the Councils parking processing functions, including:
2. Developing and managing efficient and effective processes for penalty charge recovery and permit issue, and ensuring that all representations, appeals, complaints and FOIs are processed in accordance with current policy.
3. Understanding and responding to work volumes to ensure adequate staff cover arrangements and the provision of exceptional customer service.
4. Undertaking budget monitoring and management, including analysis of income and expenditure and the preparation of reports.
5. Undertaking performance monitoring and management, maintaining positive working relationships internally and externally and taking responsibility for staff development
6. Prepare, develop, and monitor contract documents, policies and procedures taking the required action and recommended improvements in service delivery where appropriate.
7. To hold regular meetings with Stakeholders, c...