Clearwell Mobility is the South East's leading retailer of mobility aids for the elderly and less able. Established in 2004, we have 11 showrooms and are now recruiting for an Office Administrator based at our Head Office in Burgess Hill.
This is a crucial role for the company and for our customers who rely heavily on their equipment. You will use your tenacity and quick thinking to direct our engineers to provide support to our elderly and disabled customer base.
What you'll be doing:
1. Managing a database of engineering/service requests received from customers
2. Liaising with customers on a daily basis to resolve issues and concerns
3. Arranging appointments, maintaining flexibility for breakdowns
4. Preparing quotes for repair estimates for customers
5. Preparing weekly reports of engineering calls and warranty repairs
6. Managing scooter trade-ins received, ensuring scooters are serviced and ready for sale
7. Managing the scooter loan fleet including periodic servicing, rotation, and safety inspections
What we can offer you:
1. 28 days holiday including bank holidays
2. Long service holiday bonus days
3. Company pension scheme
4. 20% Staff discount
5. Company social events
6. Ongoing training and development opportunities, allowing you to reach your full potential
7. Great job satisfaction from helping customers regain their independence
What we're looking for:
1. Good communication skills - written, listening and verbal – ability to deal with mainly elderly and disabled customers mainly on the telephone in an empathetic and patient manner
2. Leadership capabilities to provide motivation to the team
3. Able to prioritise and manage own workload and take ownership of tasks
4. Self-motivated and organised
5. Able to build rapport and empathise, friendly and approachable
6. IT Literate - Word, Excel and Outlook
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
Job Type: Full-time
Pay: £25,000.00-£26,500.00 per year
Additional pay:
1. Bonus scheme
2. Performance bonus
Benefits:
1. Casual dress
2. Company events
3. Company pension
4. Employee discount
5. Free parking
6. On-site parking
7. Referral programme
8. Store discount
Schedule:
1. Day shift
2. Flexitime
3. Monday to Friday
4. No weekends
Education:
1. GCSE or equivalent (required)
Experience:
1. Customer Service: 1 year (preferred)
Work authorisation:
1. United Kingdom (required)
Work Location: In person
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