We have an exciting opportunity for an Account Handler to join our Unity Insurance team based at Lancing, West Sussex. Job Title: Account Handler Salary: 25,685 per annum, Band C, Level 3 Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Contract Type : Permanent Working Hours : 35 About The Role: At Scouts, we believe in making a difference. Every year, we help over 400,000 young people gain skills for life and at Unity Insurance, we support the charities and groups that make this possible. We’re looking for a friendly and proactive Account Handler to join our team If you’re experienced in insurance and customer service, this is a great opportunity to use your skills to help Scouting, Guiding, and other small charities get the cover they need. As the Account Handler, your Key Responsibilities will include: Be the first point of contact for our charity and Scout/Guide clients Provide quotes, advice, and support on their insurance needs Upsell and cross-sell relevant products to existing clients Manage policies, renewals, and claims with accuracy and efficiency Help us hit targets for client retention and new business Stay up to date with insurance regulations and best practices What we are looking for in our Account Handler: Experience in commercial insurance (broking & customer service) Understanding of youth charities and their insurance needs Knowledge of FCA compliance and industry standards Strong IT skills and experience using insurance systems Cert CII or Diploma in Insurance (or working towards it)?? Benefits: We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas Flexible working hours Work in a way that suits you, your role and your department Double matching pension up to 10% of gross salary Family Friendly employer with generous family leave Learning and Development/training opportunities via our internal learning hub For a full list of our benefits click here. Closing date for applications : 23:59pm Sunday 30th March 2025 Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible. If you're looking for a rewarding role in a supportive and dynamic environment, we’d love to hear from you Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.