**Role Overview**
About The Job
We are seeking a highly skilled Service Management Specialist to join our Service Team in our 24x7 Service Management Centre in St Ives, Cambridgeshire.
**Key Responsibilities**
* Provide expert support in the management of our service operations
* Collaborate with the service team to ensure seamless delivery of our services
* Develop and maintain strong relationships with our customers
* Work closely with the infrastructure team to ensure efficient service operation
* Participate in shift allocation to ensure 24x7 coverage
**What You Will Need**
To succeed in this role, you will need:
* Proven experience in service management
* Strong technical skills with the ability to troubleshoot issues
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Shift allowance included
Magdalenewe are a leading telecom services supplier offering a complete end-to-end solution.