Job Description
Heating Design Engineer / Technical Support Engineer
Salary: £40,000 - £45,000
Location: Remote (occasional on-site requirements)
Project Better Energy Ltd, home of Project Solar UK Ltd, Project EV, and Project CÜRV, brings over a decade of experience to offer cutting-edge renewable energy solutions. Our expert team provides exceptional service and guidance to both commercial and domestic clients.
Join our diverse, innovative team at Project CÜRV and be part of a company committed to sustainability and a brighter future.
Responsibilities:
Product Development & Testing
1. Support the development and testing of Infrared Heaters, ASHP Hot Water Cylinders, and new products within this department.
2. Provide technical feedback on product design and performance.
3. Conduct and document product field trials and testing protocols.
Compliance
1. Ensure all products meet local regulatory and certification requirements.
2. Stay updated on relevant regulations and standards.
3. Liaise with certification bodies for product approvals and compliance.
Training Material
1. Develop and maintain up-to-date training materials for support staff and installers and online support.
2. Deliver technical training sessions as required in training room or onsite.
3. Ensure training content reflects current product features and compliance standards.
Technical Support
1. Provide advanced technical support for escalated issues from support staff or installers.
2. Assist with troubleshooting and resolving product-related issues.
3. Collaborate with PEV / Project Curv customer support to identify and address recurring support challenges using Zendesk.
4. Assist sales with any technical input.
Reporting & KPIs
1. Prepare and submit monthly reports on product performance and compliance metrics.
2. Track and analyse KPIs, ensuring targets are met.
3. Report faulty products/components.
4. Highlight areas of improvement based on KPI trends and support feedback.
Process Improvement
1. Identify opportunities to improve product functionality and serviceability.
2. Provide recommendations for updates or changes based on technical analysis and feedback.
Collaboration
1. Work closely with factory R&D departments, Quality Assurance, and Customer Service teams to ensure product and support alignment.
2. Share technical insights to improve product design and user experience.
Documentation
1. Maintain detailed records of testing, compliance, and support activities.
2. Ensure all documentation is accessible and organized for internal use on shared drive.
Products
1. Curv Infrared Heaters
2. Tuya App
3. Haier ASHP Hot Water Cylinder
4. FOX ASHP Monobloc system - In development
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