Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Onboarding Manager will own the customer onboarding / migration experience with the customer, internal stakeholders, team and third parties where applicable, including other internal and external projects as needed What You'll Do on a Typical Day: - Lead projects and partner calls - Readiness Assessment (Solutions Design Handover) / Readiness Review Document - Documentation Repository / SharePoint - Customer Project Site and Customer Data Gathering: Implementation Data Gathering Template and OneForm - Customer Kick Off Meeting / Customer Kick Off Meeting slides - Request Core Setup at a global level (e.g., telephony, email, centralized teams) add others / SNAP, Salesforce, Project workbook - Project Plan Management: - Contacts - Timelines - Call Notes & Actions - Decisions & Assumptions - Dependencies - Risk & Issue Log - Holiday Schedule - Change Log - Scope - Project Tasks - Fact Sheet - Reporting Fields - Form of Paymen t - Roles & Responsibilities / Work Breakdown Structure Template - Status Reporting / Bi-weekly Status Report - Launch Reporting / Global Start-up Template - Global Test Plan - Closure & Lessons Learned / Project Debrief slides and SharePoint - Lessons Learned What We're Looking For - A passion for working directly with customers and strong relationship building and understanding of GBT and corporate travel - Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones. - A positive, "can do" attitude - Business English mandatory - multi-lingual capability advantageous and able to motivate a project team - Excellent relationship building, influencing, negotiating, communication and presentation skills - Ability to clearly articulate an accountability, then hold people accountable - Commercial awareness and strong relationship building skills - Excellent organizational skills of multitasking, advance planning, and time management - Ability to inspire change in the face of possible resistance and Strong active listening and facilitating skills - Effective time management, multi-tasking prioritization skills - High degree of problem solving and decision-making and ability to adapt to changing priorities - Flexibility and the ability to adapt to change and ability to understand and manage projects - Happy to be challenged and to challenge people and processes - Manage and communicate project performance including overall status, changes, risks, assumptions, decisions and dependencies - Lead testing, project handover and readiness assessments, and document any risks and follow-up items - Experience collaborating across multiple functional groups and with operational SME's Location United Kingdom The TeamGBT Experience Work and life: Find your happy medium at Amex GBT. - Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. - Wellbeing resources to support mental and emotional health for you and your immediate family. - And much more All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/). What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)