Main purpose of Job
The Service Manager is responsible for the effective operational management of Hestia House Care Home Liverpool. The post holder will line manage the Support Staff and ensure that the service is working to CQC standards. Working closely in a team with The Head of Regulated Services, the post holder will provide day to day management and assist in the development of the services.
Hours of Work
The post holder will work core hours 9-5 Monday to Friday with an expectation to work flexibly as required.
Main Responsibilities
* Ensure residents receive flexible, person-centred support informed by Cognitive Analytical Approach (CAT) and reflective practice.
* Manage the day to day running of the accommodation using a Psychological informed Approach in line with the requirements of being a CQC registered setting.
* Ensure that referrals into the service are assessed and managed correctly, that the correct funding stream has been applied, liaising with Adult Social Care around assessments and support allocation.
* Maintain excellent communication with YMCA Management team.
* Maintain the quality standard of the buildings ensuring all Health & Safety compliance is in place and repairs and maintenance are completed.
* Supervise, support and direct staff to make appropriate and informed decisions around client support and accommodation.
* Monitor and review monthly reports on KPI’s.
* Ensure the service meets and sustains a high level of quality standards for CQC and external and internal audits.
Working in the wider organisation
* Provide informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, residents and staff team.
* Make recommendations to the Head of Regulated services on the development of the service which involves any financial commitments or alterations to service delivery.
* Attend and contribute to weekly communication meetings with the Head of Regulated services and OLT, submitting reports on request.
Representing YMCA Together
* Attend all meetings both internal and external.
* Attend stakeholder days, forums and other external events.
* Develop relationships with partner agencies, referral agencies and all other stakeholders.
Line Management and HR Responsibilities
* Support and develop the capacity and motivation of the team to deliver an innovative and high-quality service that places the care of the individual at the heart of what they do.
* Support and monitor the team’s performance when working alongside Adult social care and the delivery of combined care plans.
* Collate data on the performance of the service and team and make recommendations to the Director of Services to ensure the service achieves its KPI’s.
* Allocate residents to support workers to ensure the residents have the most appropriate care & support worker assigned.
* Organise the staff rota and cover for the service and keep records of sickness, toil, rotas and annual leave ensuring the continuity of support for residents.
* Set individual objectives with the team in negotiation with the Head of Regulated Services and team members.
* Identify training needs and requirements for individuals to ensure successful delivery of the programme.
* Assist the Head of Regulated services to manage disciplinary and grievance procedures when necessary.
* Ensure there is a thorough induction and onboarding of new staff to the service.
Working with Residents
* Ensure there is an appropriate schedule of care and activities throughout the day and night to meet the needs of the residents.
* Encourage involvement and participation from residents in the development, running and shaping of the service.
* Work collaboratively with the local community to reduce ASB and ensure our positive reputation is maintained.
Health and Safety
* Liaise with emergency services.
* Ensure at all times the safety of yourself and others on the premises in which you work.
* Ensure the buildings meet legislation requirements.
* Embed and adhere to organisational Health & Safety policies and procedures within your service delivery.
Teamwork
* Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services.
* Maintain contacts with local statutory and voluntary agencies and organisations attending/representing YMCA Together at relevant local community forums, seminars and conferences as required.
* Contribute to the organisation's formulation of policy and procedures.
* Attend and participate in team meetings to ensure good communications and liaison with colleagues.
* Prepare for and attend supervision and appraisal sessions with the Head of Specialist services, taking direction as appropriate and contributing to the development of both you and the service.
Relationships
* The post holder will be required to have contact with a variety of people during the course of their work. The context of this contact will vary from formal ‘Key working’ to informal networking and relationship building with the Local Authority and other relevant agencies.
* It is recognized that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.
General
* Observe and ensure compliance with the professional boundaries and data protection policy.
* Have a flexible and positive attitude to all team members.
* Be committed to learning both as an individual and as part of a team.
* Undertake own administrative services and report writing.
* Prioritise workload.
* Work to agreed individual, team and organisational objectives and to work towards the organisation's performance targets.
* Share information and expertise with colleagues, covering absence and working together to deliver a high-quality service.
* Uphold and develop our Equal Opportunities Policy of anti-discriminatory practices across all services.
* Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times.
* Adhere to all YMCA Together policies and procedures.
* Report and log all safeguarding incidents.
* Deal promptly with all complaints in line with our policies and procedures.
* Prepare for and attend supervision and appraisal sessions with your line manager, taking direction as appropriate and contributing to the development of both you and the service.
The post holder will be expected to carry out other duties consistent with the responsibilities of the post and may be requested from time to time, demonstrating flexibility in all areas of their work. They will be expected to carry out some out of hours duties such as emergencies and meetings called at short notice.
Scope and limits of authority
Work within agreed policies recommending changes where necessary and cooperate with all other staff to ensure the best interests of YMCA Together are always a prime consideration.
Closing Date 15th November
Shortlisting 18th November
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