My client is looking for a 1st Line Support Engineer to join their Tech Bar. This role is probably for someone who is nearer the start of their career with experience of Windows 10 & Windows 11.
The Tech Bar hours are 07:45 - 17:00. Candidates will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours.
Duties to Include:
* Assistance with IT related queries & general basic enquiries.
* Assist users logging into and logging tickets within ServiceNow.
* Complete administration within ServiceNow (log/update and close tickets).
* Look up and check the progress of IT support calls if requested.
* Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue). Check warranty and report to the supplier or replace if out of warranty from stock.
* Device rebuilds and ensure compliant before re-issue (configured with the latest Windows updates).
* Install & troubleshoot software.
Key Skills & Experience:
* IT Support
* Ticketing using ServiceNow
* Windows 10
* Windows 11
If you are available and interested, please apply today!
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