Apply today to work as a Customer Service Manager for our client who was founded in 2020 and is one of the fastest growing start-ups in the UK offering high quality affordable health supplements.
Staffline is recruiting a Customer Service Manager in Luton.
The rate of pay is £38,000 to £40,000 per annum + bonus!
This is a full-time role and the hours of work are:
- 9am to 5.30pm
Your Time at Work
Our client is looking for an experience Customer Service Manager to lead and develop their Customer Service Team - this role is critical to ensuring we maintain exceptional service standards - they are currently at a Trust Pilot score of 4.9%
Job Responsibilities
-Team Leadership: Manage, mentor, and motivate a growing team of Customer Service Advisors to achieve individual and team performance goals.
-Customer Service Excellence: Ensure timely and high-quality responses across multiple channels, including email, live chat, social media, and occasional phone interactions.
-Process Improvement: Identify trends in customer feedback, propose actionable solutions, and implement improvement plans to enhance the customer journey.
-Training and Development: Oversee onboarding for new hires and provide ongoing coaching to develop team skills and product knowledge.
-Performance Monitoring: Track key metrics, such as response times and customer satisfaction scores, to measure and optimise team performance.
-Collaboration: Work closely with...