What's involved with this role: Temporary Performance & Support Officer/Admin Job Ref: Cheshire W 5251111 Pay Rate: £13.47 per hour PAYE Hours per week: 37 Monday - Friday, 8.30am to 5pm Role Length: This opening assignment is for 2-3 months City: Ellesmere Port, Cheshire Hybrid working Enhanced DBS disclosure required for this role The purpose of the role is to provide a high-quality performance and support service that supports services within and across thematic areas in the Early Help and Prevention (EHP). Key Responsibilities: Undertake performance analysis to interpret complex information from a range of sources, providing up to date management information, performance measure progress and statistical forecasts to address current and future business requirements for the service. Identify and implement improvements for business information gathering processes that enable the production of data that meets the requirements of the service function, including, statutory returns, inspections and audits. Produce accurate, timely reports that provide analysis and commentary regarding performance across the service area, that support the business to understand their results and inform actions to optimize performance. Support business planning and reporting processes to assess and monitor key performance measures linked to strategy, including risk analysis, developing action plans and trackers. Represent EHP at internal and external meetings to share information/good practice in relation to performance of the district/thematic area Support the coordination of responses to complaints, MP enquiries, FOI requests for across the service area. Carry out financial monitoring and processes on behalf of EHP through use of the authority’s financial, administrative information systems and data bases. This includes raising and processing invoices, purchasing services and supplies, monitoring budgets and forecasting expenditure in order to allow for clear and accurate reporting to EHP management team. Undertake a range of administrative activities across the EHP Senior Managers responsibilities, including organising and coordinating meetings/training, minute taking, the production and distribution of documents, correspondence and handling and processing sensitive data and information. Provide the first point of contact for routine and non-routine enquiries from service users, members of the public, partners and staff, ensuring that enquiries are dealt/appropriately escalated to a more senior member of staff, within an efficient and timely fashion. Prepare for and participate in 1-1s, and training to ensure ongoing professional development. Current awareness of and compliance with statutory requirements, CWaC policies, inter-agency protocols, equality and diversity and other regulations and procedures to ensure statutory and departmental requirements are met, including Supporting Families programme, Domestic Violence and Abuse Act, and Ofsted inspections. NB: Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and job title exactly. To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Qualifications: 5 GCSE’s or equivalent including English and Maths (Essential). NVQ Level 3 in Business Administration or Finance and/or a relevant BTEC National Certificate (Essential) or equivalent experience in a performance support setting. Information Technology Qualification such as ECDL (Desirable)Member of the Chartered Institute of Environmental Health or equivalent body (Desirable). Skills & Experience: Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation. Proven experience of performance analysis and service improvement delivery. Proven experience of providing a wide range of administrative and business functions to a team. Experience of working to and meeting deadlines within a team environment. Ability to operate within work procedures to complete high quality business and administrative functions, including minutes and servicing meetings. Experience of investigation of variances in performance data to support customer objectives. Experience of providing excellent and consistent weekly and monthly performance data, analysis and trends in a meaningful way. Sound working knowledge of financial practices and procedures within the public sector. Excellent interpersonal skills and strong communicator across a range of media. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro). S Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please