As a Scheduling Coordinator you willproactively maintain a high level of organisation while working totight timescales. The successful candidate will monitor, controland manage the scheduling work and planning of the technicalworkforce’s days. The rolerequires assertiveness to ensure activities are closed downeffectively and plays an essential part in the Smart Meterinstallation process we operate on behalf of our clients. The roleincludes both inbound and outbound calls, supplier and customerfacing contact, and emergency calls from customers that requireimmediate attention and escalation.
At Morrison Data Services we encourage ouremployees to progress and grow with us in to Senior Scheduling teammembers.
This role is office based at Cobalt Business Park. You willbe contracted to work 40 hours over 5 out of 7 days on rotationbetween 07:30-16:00 and 09.30-18:00.
KeyResponsibilities
1. Ensure Meter Worker’s schedule ismaximised and the jobs are completed in the requiredtimescales
2. Ensure Meter Worker’s are utilising handheld tablets to accept, progress and closejobs
3. Liaison with Meter Worker’s and DistrictTechnical Manager’s where deviations areidentified
4. Customer facing communications to customerwhere changes occur to the appointmentschedule
5. Daily jeopardy management in line withcontractual obligations
Appropriate and timelyraising of conflicting priorities to Scheduling Managers with viewto process resolutions
6. Management of emergency and unassignedtasks
7. Deputise for CellManager
The IdealCandidate:
Highly organised andable to prioritise
* Good judgement and able to make gooddecisions in limited timescales
Exceptional telephonemanner
* Analytical, able to see the best way toprioritise
* Strong problem-solvingabilities
* Desire to develop and progress within theorganisation
Benefits: 25 days holiday + 8 days bankholiday
8. Access toemployee assistance programmes
Online GP Service, 24 hours a day, 365 days ayear
9. Discounts withnational retailers
Eye care vouchers Mobile Phone Discounts Reward & Recognition Scheme