Job summary Senior Clinical Support Worker Looking for something different? O-Liver could just be the change you are looking for. We have an exciting opportunity for a Senior Clinical Support Worker to join our Community Liver Health Checks team, working on our mobile clinic vehicle offering liver health checks to the public. The successful applicant will be based at St James Hospital but work our mobile clinic vehicle that covers clinics and events in the community. The successful applicant will have experience of phlebotomy, Fibroscan training will be provided which is the main focus of this post and education about hepatitis C and B. The team is supported clinically by the nurse team leader. The post is full time, but part time hours would be considered for suitable candidates. The service operates from Monday to Friday 8 am to 5pm. For Further Information, please contact Catherine Wigglesworth (Catherine.wigglesworthnhs.net) Team Leader for the Viral Hepatitis Team, Leeds 0113 206678 or Joanne Hitchings, Associate Practitioner email joanne.hitchingsnhs.net This post may close early if/when sufficient applications have been received. Main duties of the job The Senior Clinical Support Worker will work as part of the Community Liver Health Checks outreach working predominantly in the community on either the outreach vehicle or community locations in the ODN area. The postholder will undertake fibroscans and take bloods as required support the viral hepatitis team with community clinics and events Work closely with other services such as the Hepatitis C Trust Will contribute to the multi-disciplinary team Be an ambassador for the ODN and treatment services About us Leeds Teaching Hospitals NHS Trust (LTHT) is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 23 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Fixed term Duration 12 months Working pattern Full-time Reference number C9298-NUR-636 Job locations St. James's University Hospital Beckett Street Leeds LS9 7TF Job description Job responsibilities JOB PURPOSE/SUMMARY The jobholder will be actively involved in providing direct and indirect compassionate care for patients in support of the multidisciplinary team. The jobholder will undertake a range of delegated clinical patient care duties and can be expected to work under direct or indirect supervision by a registered practitioner. The jobholder will assist in the overall implementation and evaluation of care as part of the multi professional team. The jobholder is expected to plan, implement, deliver and maintain high standards of patient care. The jobholder will be skilled in taking appropriate action(s) and acting on own initiative to achieve the planned outcome. The jobholder will contribute to the maintenance of an environment for effective care. The jobholder will be expected to lead a team of clinical support workers and apprentice clinical support workers. The jobholder will be expected to practice in accordance with Trust policies, guidelines, standards and statutory requirements and operate within defined competency boundaries. The jobholder will work within a ward, clinical department or community setting as part of a multidisciplinary team. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Communication and Working Relationship Establish and maintain effective communication with patients, families, carers and patient groups Develop and maintain appropriate relationships, communication and teamwork with members of the multi-disciplinary team within the ward/department Assist in the welcome and reception of patients into the clinical area Demonstrate a variety of communication skills with patients who may have communication needs and difficulties e.g., confusion, dementia or other linguistic issues Communicate effectively with all health, social care providers, voluntary sectors and emergency services Maintain clear, concise and legible documentation adhering to standards in accordance with Trust policies and guidance Ensure compliance with Trust policies and procedures regarding confidentiality of data and data security Communicate with colleagues and members of the multi-disciplinary team clearly and effectively in written, verbal and electronic format (this may include accessing and updating patient records on central databases or electronic systems). Participate in and contribute to local audits (e.g., hand hygiene audit) Escalate concerns with regards to patients physical or psychological needs, or changes in their clinical condition to a registered practitioner within appropriate time frames Effective use of communication skills when responding to patients, relatives or carers concerns and complaints, contributing to the ward, unit or department team action plan to achieve local resolution. Ensures, in liaison with registered practitioners that interpreters are utilised as appropriate to support patients understanding and communication needs. Ability to answer phone, effectively managing the enquiry Clinical Responsibilities Provide and deliver a high standard of compassionate nursing care recognising and meeting the specific needs of the patients Following training and assessment, competently undertake clinical activities relevant to the post and clinical area as agreed Acknowledge any limitations of competence in accepting care activities outside agreed limitations and inform a registered practitioner Assist in planning, implementation and evaluation of individual programmes of care for patients Document interventions performed and care delivered, ensuring that a registered practitioner countersigns record where appropriate. Assist in the recording of fluid balance, reporting discrepancies to a registered practitioner. Assist the patient with all aspects of their personal hygiene. Assist in the safe moving and handling of all patients utilising appropriate equipment. Assist the patient with their elimination needs, including bowel and urinary catheter care. Provide care for patients with reduced mobility; to include skin integrity, pressure area care and measurement and application of anti-embolic stockings Assist in ensuring patients nutritional needs are met. Carry out clinical observations on patients, recognising, recording and reporting abnormalities and changes in patients condition to the registered practitioner Utilise early warning score indicators (e.g., NEWS) to recognise any patient deterioration/sudden change in condition, reporting immediately to the registered practitioner. Prepare and undertake interventions consistent with evidence-based practice, through applying knowledge and skills to determine nature of the clinical care intervention required to meet patients requirements for care. Evaluate and review the effect of any interventions and the patients agreed plan of care and report outcomes of interventions to the registered practitioner. Collect equipment for clinical procedures as directed by the registered practitioner. Safely dispose of equipment, post procedure, restocking where appropriate Assist in safe and appropriate use and maintenance of equipment Assist in the correct handling and dispatch of specimens Safe disposal of soiled linen and clinical waste from the ward or department Participate in the process of involving relatives and or carers in the provision of patient care Contribute to the psychological and or spiritual needs of patients using diversionary and comfort measures as appropriate Acts as a chaperone as per chaperone policy. Assist in the performing of last offices for deceased patients. Undertake the escort of patients to other departments and ward as instructed by a registered practitioner Organise and prioritise time effectively Undertake duties on different wards, departments or clinical areas as and when required by service demands or patient need. Act in such a way that safeguards the health and wellbeing of children & vulnerable adults at all times. Is familiar with and adheres to, the LTHT safeguarding policies. Other Responsibilities Participate in the use of the Leeds Improvement Method to improve the quality and safety of the service. Contribute to the prevention and control of infection in line with Trust guidelines Assist in maintenance of accurate records and documentation, with regard to legal requirements, confidentiality and management of information. Ensure that essential information on the patients condition and progress is recorded in accordance with Trust guidelines Understand the need to maintain and respect patient confidentiality Promote and value the rights, responsibilities and diversity of people ensuring religious and cultural needs are addressed Education, Health, Safety and Security Ensure safe keeping and transportation of patient property and valuables in accordance with Trust policy. Recognise the importance of health education and teaching of patients and their carers, and inform senior staff where this might be required Ensure equipment and resources are used appropriately, efficiently and economically Maintain a safe working environment, reporting incidents, accidents, complaints according to Trust policy. Participate in in-service training Complete annual mandatory and priority training requirements within agreed timescales Participate in own and others annual performance appraisal Supervision and leadership Will be expected to lead a team of clinical support workers on a shift-by-shift basis Will be expected to contribute to mentorship and appraisal of junior staff. Raise concerns with regards to risk, danger, malpractice or wrongdoing by following the LTHT Whistleblowing policy and supporting processes. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. COMMUNICATION & WORKING RELATIONSHIPS Registered Nurses and Practitioners Clinical Educators Support Workers Assistant Practitioners Medical Staff Allied Health Professions Estates and Facilities Job description Job responsibilities JOB PURPOSE/SUMMARY The jobholder will be actively involved in providing direct and indirect compassionate care for patients in support of the multidisciplinary team. The jobholder will undertake a range of delegated clinical patient care duties and can be expected to work under direct or indirect supervision by a registered practitioner. The jobholder will assist in the overall implementation and evaluation of care as part of the multi professional team. The jobholder is expected to plan, implement, deliver and maintain high standards of patient care. The jobholder will be skilled in taking appropriate action(s) and acting on own initiative to achieve the planned outcome. The jobholder will contribute to the maintenance of an environment for effective care. The jobholder will be expected to lead a team of clinical support workers and apprentice clinical support workers. The jobholder will be expected to practice in accordance with Trust policies, guidelines, standards and statutory requirements and operate within defined competency boundaries. The jobholder will work within a ward, clinical department or community setting as part of a multidisciplinary team. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Communication and Working Relationship Establish and maintain effective communication with patients, families, carers and patient groups Develop and maintain appropriate relationships, communication and teamwork with members of the multi-disciplinary team within the ward/department Assist in the welcome and reception of patients into the clinical area Demonstrate a variety of communication skills with patients who may have communication needs and difficulties e.g., confusion, dementia or other linguistic issues Communicate effectively with all health, social care providers, voluntary sectors and emergency services Maintain clear, concise and legible documentation adhering to standards in accordance with Trust policies and guidance Ensure compliance with Trust policies and procedures regarding confidentiality of data and data security Communicate with colleagues and members of the multi-disciplinary team clearly and effectively in written, verbal and electronic format (this may include accessing and updating patient records on central databases or electronic systems). Participate in and contribute to local audits (e.g., hand hygiene audit) Escalate concerns with regards to patients physical or psychological needs, or changes in their clinical condition to a registered practitioner within appropriate time frames Effective use of communication skills when responding to patients, relatives or carers concerns and complaints, contributing to the ward, unit or department team action plan to achieve local resolution. Ensures, in liaison with registered practitioners that interpreters are utilised as appropriate to support patients understanding and communication needs. Ability to answer phone, effectively managing the enquiry Clinical Responsibilities Provide and deliver a high standard of compassionate nursing care recognising and meeting the specific needs of the patients Following training and assessment, competently undertake clinical activities relevant to the post and clinical area as agreed Acknowledge any limitations of competence in accepting care activities outside agreed limitations and inform a registered practitioner Assist in planning, implementation and evaluation of individual programmes of care for patients Document interventions performed and care delivered, ensuring that a registered practitioner countersigns record where appropriate. Assist in the recording of fluid balance, reporting discrepancies to a registered practitioner. Assist the patient with all aspects of their personal hygiene. Assist in the safe moving and handling of all patients utilising appropriate equipment. Assist the patient with their elimination needs, including bowel and urinary catheter care. Provide care for patients with reduced mobility; to include skin integrity, pressure area care and measurement and application of anti-embolic stockings Assist in ensuring patients nutritional needs are met. Carry out clinical observations on patients, recognising, recording and reporting abnormalities and changes in patients condition to the registered practitioner Utilise early warning score indicators (e.g., NEWS) to recognise any patient deterioration/sudden change in condition, reporting immediately to the registered practitioner. Prepare and undertake interventions consistent with evidence-based practice, through applying knowledge and skills to determine nature of the clinical care intervention required to meet patients requirements for care. Evaluate and review the effect of any interventions and the patients agreed plan of care and report outcomes of interventions to the registered practitioner. Collect equipment for clinical procedures as directed by the registered practitioner. Safely dispose of equipment, post procedure, restocking where appropriate Assist in safe and appropriate use and maintenance of equipment Assist in the correct handling and dispatch of specimens Safe disposal of soiled linen and clinical waste from the ward or department Participate in the process of involving relatives and or carers in the provision of patient care Contribute to the psychological and or spiritual needs of patients using diversionary and comfort measures as appropriate Acts as a chaperone as per chaperone policy. Assist in the performing of last offices for deceased patients. Undertake the escort of patients to other departments and ward as instructed by a registered practitioner Organise and prioritise time effectively Undertake duties on different wards, departments or clinical areas as and when required by service demands or patient need. Act in such a way that safeguards the health and wellbeing of children & vulnerable adults at all times. Is familiar with and adheres to, the LTHT safeguarding policies. Other Responsibilities Participate in the use of the Leeds Improvement Method to improve the quality and safety of the service. Contribute to the prevention and control of infection in line with Trust guidelines Assist in maintenance of accurate records and documentation, with regard to legal requirements, confidentiality and management of information. Ensure that essential information on the patients condition and progress is recorded in accordance with Trust guidelines Understand the need to maintain and respect patient confidentiality Promote and value the rights, responsibilities and diversity of people ensuring religious and cultural needs are addressed Education, Health, Safety and Security Ensure safe keeping and transportation of patient property and valuables in accordance with Trust policy. Recognise the importance of health education and teaching of patients and their carers, and inform senior staff where this might be required Ensure equipment and resources are used appropriately, efficiently and economically Maintain a safe working environment, reporting incidents, accidents, complaints according to Trust policy. Participate in in-service training Complete annual mandatory and priority training requirements within agreed timescales Participate in own and others annual performance appraisal Supervision and leadership Will be expected to lead a team of clinical support workers on a shift-by-shift basis Will be expected to contribute to mentorship and appraisal of junior staff. Raise concerns with regards to risk, danger, malpractice or wrongdoing by following the LTHT Whistleblowing policy and supporting processes. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. COMMUNICATION & WORKING RELATIONSHIPS Registered Nurses and Practitioners Clinical Educators Support Workers Assistant Practitioners Medical Staff Allied Health Professions Estates and Facilities Person Specification Qualifications Essential NVQ 3/Diploma in Health Level 3, Diploma in Health and Social Care Level 3 or equivalent health care related qualification The Care Certificate or in the absence of this the jobholder must successfully attain the Care Certificate within the first 3 months of employment. Commitment to undergo training and education as required. Significant experience within a Band 3 CSW post with an obligation to complete the relevant qualification within the first 12 months of employment. Desirable Basic skills Maths and English Level 2 (equivalent of GCSE 4-9 (A-C)). Additional Requirements Essential Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy Ability to travel in between Trust premises and patient homes for posts that involve community visits. Experience Essential Significant experience of working within a healthcare setting delivering personal and clinical care. Utilisation of planning and organisational skills Insight into roles responsibilities of post. Basic IT skills. Desirable Significant experience of working within the speciality or department. Skills & behaviours Essential Team working. Ability to organise and prioritise workload. Competent in written, electronic and verbal communication skills Caring and motivated Compassionate Courageous Reliable and trustworthy Interpersonal skills, confident and enthusiastic Willingness to learn and develop their role Good interpersonal skills Person Specification Qualifications Essential NVQ 3/Diploma in Health Level 3, Diploma in Health and Social Care Level 3 or equivalent health care related qualification The Care Certificate or in the absence of this the jobholder must successfully attain the Care Certificate within the first 3 months of employment. Commitment to undergo training and education as required. Significant experience within a Band 3 CSW post with an obligation to complete the relevant qualification within the first 12 months of employment. Desirable Basic skills Maths and English Level 2 (equivalent of GCSE 4-9 (A-C)). Additional Requirements Essential Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy Ability to travel in between Trust premises and patient homes for posts that involve community visits. Experience Essential Significant experience of working within a healthcare setting delivering personal and clinical care. Utilisation of planning and organisational skills Insight into roles responsibilities of post. Basic IT skills. Desirable Significant experience of working within the speciality or department. Skills & behaviours Essential Team working. Ability to organise and prioritise workload. Competent in written, electronic and verbal communication skills Caring and motivated Compassionate Courageous Reliable and trustworthy Interpersonal skills, confident and enthusiastic Willingness to learn and develop their role Good interpersonal skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Teaching Hospitals Address St. James's University Hospital Beckett Street Leeds LS9 7TF Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)