The Role
As an IT Support Agent, you will provide support to IT Services delivering planned or requested activities in order to effectively deliver a high quality service to our customers.
Day-to-day you will:
1. Provide 1st and 2nd line technical support, via phone, the IT self-service portal and in person requests
2. Log, update and manage all calls via the IT call logging system relating to the QinetiQ support of all software and hardware in the operational environment
3. Manage Software Licenses including, the ordering and distribution of software
4. Manage and safeguard the confidentiality, integrity and availability of company and customer information
5. Allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
This role is based full time on-site at our Farnborough office with staggered shift patterns.
Essential experience of the IT Support Agent:
6. Previous experience of working in an IT Service Desk environment
7. Experience with Office 365 and Microsoft Azure
8. Understanding of mobile telephony and smart devices
Qualifications for the IT Support Agent:
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
Our Benefits
9. Adaptive and flexible working
10. Generous holiday allowance
11. Health Cash Plan, Private Medical Insurance, and Dental Insurance
12. Matched contribution pension scheme, with life assurance
13. Employee discount portal
14. Holiday Trading
15. Support for the Armed Forces community
16. Payroll Giving and Volunteering
Our volunteering programme enables our people to use their professional skills to make a positive difference in our local communities, for example STEM (Science, Technology, Engineering and Maths) ambassador days in schools. We support a number of charities that are important to our people, including those which help the defence community.