+ Salary Negotiable DOE + Excellent Package
We are offering an exceptional opportunity for a CUSTOMER SERVICE MANAGER.
Would you like to be part of a large, long-established organisation where you can continue to apply your considerable talent and skills as a Customer Service Manager? Look no further, we have just the job for you!
This role is central to our operations, encompassing customer account management, business development, order processing, fulfilment, and shipping. You’ll also play a key role on the Senior Management Team, contributing to strategic decisions across the business.
KEY BENEFITS
* Free parking on site
* Very stable business
* Long established with multiple supplier base
* 36.25 hours per week
* Life assurance
* Medical cash benefit plan
* Employee assistance programme
* Super work / life balance
RESPONSIBILITIES
* Lead the Customer Services Department with a focus on excellence in service delivery.
* Collaborate with international customers and agents, ensuring seamless communication.
* Manage exportation processes, including compliance with duties, Incoterms, and post-BREXIT regulations.
* Develop and maintain strong customer relationships, driving retention and satisfaction.
REQUIREMENTS
* Level 5 (or higher) qualification in a Business-related discipline or equivalent.
* IATA and IMDG certification.
* At least 5 years of experience in a customer service management and shipping/export role, including handling dangerous goods.
* Proficiency in Microsoft Office, with advanced Excel skills.
* Familiarity with Sage X3 is advantageous but not essential.
This is an exciting opportunity to shape the future of a key department during a transformative time for our business. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we’d love to hear from you.
Apply today and take the next step in your career with us!
Please forward your CV together with your salary expectations.
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