The role We are looking for a Tenancy Sustainment Officer to join our Housing team here at Southern Housing. This role is a part time job share and is offered as 17.5 hours per week. This role is offered as 12 month Fixed term contract to cover Maternity Leave. This is a hybrid role based at our office in Sittingbourne, Kent. ABOUT US: Here at Southern Housing, our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're one of the largest housing providers in the UK with over 77,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own. We're big and we're local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. Our culture is what makes us unique and stand out from other organisations. There are many different cultural elements that are important to us, including: Our HEART values - Honest, Efficient, Accountable, Respectful and Trustworthy Our commitment to Equality, Diversity and Inclusion (ED&I) The importance we place on collaborating and having fun together Our commitment to great work life balance and positive wellbeing THE ROLE: As a Tenancy Sustainment Officer, you'll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure. You'll support residents with diverse and complex needs, including residents who are experiencing safeguarding concerns and Domestic Abuse. You'll ensure referrals are made to the appropriate statutory agencies, co-ordinate multi agency meetings, ensuring residents receive the help and support they need. Responsibilities will include: Providing structured support to our most vulnerable residents enabling them to sustain their tenancy and develop effective methods to achieve their identified support targets. Carrying out a risk assessment with each resident, highlighting any risks to themselves, their tenancy or others. Completing an action plan with each resident, detailing all elements of support required to sustain their tenancy. This will include making referrals to external agencies and signposting. You'll regularly review action plans through to case closure. Visiting residents in their home, complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners. Maintaining a caseload of between 12 and 20 cases, generally working with residents for a period of 6-12 weeks. Engaging and co-ordinating external agencies, leading on setting up multi- agency case conferences to identify and implement support for residents WHAT YOU'LL NEED: Experience of working in a front facing customer focused role and Excellent knowledge of housing law, rights of tenants and laws relating to repairs and safeguarding. An in depth understanding of issues affecting vulnerable people • A Proven track record of developing and building relationships with external providers and with partner organisations. Good negotiating and influencing skills. A confident individual with exceptional listening and customer service skills. Excellent communication skills both verbal and written. The necessary skills to complete support plans, reports and risk assessments. Ability to organise and prioritise own workload to meet deadlines. Capability to lone work and a motivation to work with resistant and chaotic individuals and households. Able to manage a high and varied workload. You'll need a full driving licence and access to own vehicle Please note, in your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date for this role: Sunday 15th December 2024 at 23:59pm Shortlisting: Monday 16th December 2024 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their ownWe also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.