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Housekeeping Coordinator, The Savoy, London
Client: Accor
Location: London, United Kingdom
Job Category: Hospitality
EU work permit required: Yes
Job Reference: 29e32efb071e
Job Views: 74
Posted: 18.02.2025
Expiry Date: 04.04.2025
Job Description:
Company Description: The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders, and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job title: Housekeeping Coordinator
Department: Housekeeping
Inspired & supported by: Executive Housekeeper
Salary: £32,000 (including service charge)
Your purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role.
You will be accountable for:
1. Handle all internal and external calls to housekeeping and distribute information efficiently through full utilization and monitoring of Opera, REX, and RSM.
2. Work on a rotational basis – morning, evening, and weekends.
3. Set teams up for success through undertaking schedules, task lists, guest preparation, and other administration tasks.
4. Support the leadership and be able to cover supervisory support.
Your key responsibilities & contribution will be:
1. Oversee staffing levels, timesheets, holiday requests, and sickness.
2. Deal with all telephone calls and requests.
3. Keep close communication with Front Office.
4. Liaise with Front Office reception regarding room positions.
5. Liaise with the Floor Housekeepers.
6. Deal with Contractors.
7. Perform general office duties.
8. Prepare all arrival and in-house guest requirements.
9. Assist in any duty required for the smooth running of the department.
10. Record Lost & Found and deal with inquiries.
11. Carry out floor supervisor duties when required.
12. Comply with any reasonable requests by the Supervisor and Hotel Management.
13. Ensure all internal and external calls are handled according to our service standards.
14. Have knowledge of all telephone systems.
15. Ensure clear communication channels and methods with all other departments to facilitate complete guest service.
16. Coordinate housekeeping and rooms to ensure the smooth running of daily operations.
17. Initiate, develop, and maintain excellent service standards with a consistent focus on the guest experience.
Qualifications:
What you will need to do this role:
1. Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels.
2. Proven organizational skills and able to work independently.
3. Enthusiastic and positive with the ability to build trusting relationships.
4. Ability to multitask and problem-solve in a fast-paced environment.
5. Keen eye for detail.
6. Flexibility to work different shifts - mornings, evenings, and weekends.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
* Competitive salary and benefits including pension and life assurance.
* 31 days of holiday including public holidays (increases to 33 days after 5 years).
* Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox.
* Special rates for Savoy colleagues and their friends & family, and discount across Accor hotels worldwide.
* Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family.
* Free stay at The Savoy after successful completion of probation.
* 50% discount at our iconic American & Beaufort Bars.
* 50% discount at our world-famous Afternoon Tea.
* 50% discount at our spa and florist.
* 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
* 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
* Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
* Colleague gym facility and Virgin Active gym membership discount.
* Employee assistance programme.
* Annual optician reimbursements for eye tests and glasses.
* English language classes.
* Colleague restaurant.
* Local F&B, retail and gym discounts.
* Interfaith prayer room.
* Wellness room.
* Cycle to work scheme.
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