Description of what the apprentice will do in their role:
We are looking for an enthusiastic team player who is self-motivated and has a genuine interest in the pharmacy sector. Responsibilities will include safely distributing prescriptions to customers, answering the phone to patients, responding to customer queries, cash handling and cash up, and selling over-the-counter medicine with care and accuracy. You will be working in a small team, ordering, receiving, and managing stock in the dispensary, and providing professional services while maintaining the professional appearance of the pharmacy.
Description about the apprenticeship standard training they will receive:
During your Customer Service Practitioner Standard apprenticeship programme, you will receive training both off and on the job. You will be required to attend online training as well as face-to-face within your workplace. You will learn the underpinning knowledge of Customer Service and use a wide range of skills while you complete your training. WEBS Training aims to build on the skills you already have so you reach your full potential both personally and professionally.
Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team.
If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualifications, you will be exempt from undertaking Functional Skills; however, English and maths support will be provided for all apprentices throughout the length of their programme.
Career Progression Opportunities:
Advanced Apprenticeship at Level 3 Customer Service or in Team Leading and Supervision.
Progression within the organisation to include more responsibility and a wider range of work.
Desired skills and personal qualities:
* Be able to deliver excellent customer service
* Be able to work as part of a team
* Be keen to learn about the products and services
* Be able to be professional at all times
* Be able to adapt to customers' needs
Qualifications:
* GCSE or equivalent English (Grade C/4) desirable
* GCSE or equivalent Math (Grade C/4) desirable
About the Employer:
(Include information about the employer, identifying what they do)
Pay:
£13,312 per year
Schedule:
* Day shift
* Monday to Saturday
* Shifts will be between 8am-6.30pm, 5 out of 6 days; Saturday hours are 8am-4pm on a rotated basis
Work Location:
Unity Pharmacy
Medical Centre
Cambridge Avenue
Scunthorpe
DN16 3LG
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