Job Ref: AM13734 Branch: The Caledonian Edinburgh Location: The Caledonian, Edinburgh Salary/Benefits: £12.10 Per Hour Great Perks Contract type: Permanent Hours: Full Time Hours per week: 40 Hours Per Week Posted date: 28/11/2024 Closing date: 30/12/2024 To provide all guests with a high standard of service in the bar area. To work to the Hotel brand standards and to keep work areas clean and tidy at all times. To be friendly, helpful and approachable at all times. Key Job Responsibilities Help serve food and drink our Food and Beverage outlets whilst adhering to company standards and delivering an exceptional guest experience. Have a visible presence within the outlet to ensure all guest requests are dealt with in a friendly and efficient manner. To up sell products where possible. Ensure all cash, charge, float and till procedures are carried out in accordance with Company To assist with the smooth running of the Food & Beverage department and positively contribute to the departments Target. To perform all reasonable requests. Knowledge Required: Knowledge of Hotel brand Knowledge of Hotel values and ability to demonstrate Knowledge of the hotel products and services and ability to promote and up-sell Understanding of Hotel cash handling Key Performance Metrics: Positive Contribution to the department and hotel’s Contribution to the department’s Up-selling Attendance at training sessions and willingness to develop skills and Fulfilment of the job skills Experience: Essential: Excellent verbal communication Excellent customer service skills Ability to work a flexible shift Willingness to be multi skilled across the F&B Department