This role is responsible for overseeing and managing all technical aspects related to the product quality systems on site. Responsible for implementing robust systems, policies, and procedures to ensure compliance with HF international and local standards. This role manages a team of quality technical colleagues and auditors, focusing on the delivery of a quality product to our customers. It also encompasses the management of the technical auditor function and ensuring that their workload is managed with guidance from the technical manager. Additionally, it is important that health & safety standards and compliance standards are maintained.
What You Will Be Doing:
* Managing a team of colleagues across shifts to ensure that quality KPIs are met in full and on time, acting as the main point of contact for day-to-day quality activities and closely collaborating with the operational teams.
* Ensuring audit protocols are completed to the correct frequency and streamlining processes for efficiency.
* Coordinating and participating in investigations of food quality errors, incidents, or complaints, identifying root causes, and implementing corrective and preventive actions to prevent reoccurrence and drive continuous improvement.
* Collaborating cross-functionally to ensure the introduction of new products and processes meets all quality and safety requirements, while driving relationships with suppliers and the Farm team.
* Leading and supporting supplier visits for problematic raw materials and establishing good working relationships.
* Maintaining up-to-date and accurate records (including computerized/digital) on quality intake, quality errors, and analyzing this data to identify trends, problems, and opportunities for improvement.
* Implementing management of quarantine areas and coordinating the movement of stock according to decisions.
* Developing, implementing, and managing a quality plan, including but not limited to destructive testing, quality panels, and error monitoring.
Who You Are:
* Proven experience in food safety and quality assurance.
* Ability to present data accurately and succinctly.
* Proficiency in using MS Office applications.
* Proven knowledge of SOPs and standards.
* Strong knowledge of food safety regulations and industry standards.
* Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and external stakeholders.
What You Will Get in Return:
* 70% off HelloFresh or Green Chef boxes
* Company pension scheme
* Gym membership
* Bupa private medical insurance (including dental & family cover options)
* Electric vehicle scheme
* Mental health first aiders and an employee assistance programme
* Dog-friendly office! (London site only)
* Eye care scheme
* Cycle to work scheme
* Group Life Assurance
Location: HelloFresh UK | Unit 2, Collaboration Way | Smartparc | Derby | DE21 7HW
Working Schedule: 4 on 3 off, either Sunday - Wednesday or Wednesday - Saturday, 7pm - 7am (night shift)
Next Steps: Your application will be reviewed, and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
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