The role:
The role of Program Co-Ordinator is responsible for the Healthcare Professional facing operational delivery of the Uniphar Early Access Programs.
Responsibilities:
* Management and triaging of all Healthcare professional enquiries into the dedicated program email boxes and telephone lines.
* Works closely with the Project Management team to understand the specificities of each program's KPIs and deliverables.
* Assisting prescribing Physicians and Pharmacists with general queries, escalating medical enquiries to the Pharmaceutical Sponsor.
* Managing the qualification process as per relevant Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) processes for Healthcare professionals and Hospitals wishing to register with Uniphar.
* Managing hospital accounts within Uniphar systems - liaising with the Quality and Finance teams to complete account set-up and revalidation if needed.
* Managing new requests, including assessment of registration forms and basic criteria for enrolment of patients into each program by their prescribing Physician.
* Working alongside the Regulatory/ Supply chain team to determine legal pathways and importation requirements into each country and guiding the Healthcare professional on the application process where applicable.
* Processing of sales orders on ERP system for billing.
* Liaising with the warehouse to pick and pack orders and providing necessary shipping documentation.
* Completing bookings on courier portals for collection and delivery of shipments to Institutions, ensuring timely and compliant delivery of product.
* Liaising with couriers on packaging, transportation routes, and end to end tracking to oversee receipt of product under the required storage and temperature conditions.
* Assisting with client reports on program metrics.
* Issue invoices for product orders and manages the submission of invoices into hospital and site systems.
* Liaise with internal finance colleagues for reconciliation of overdue accounts and incoming invoice payments.
Candidate Requirements:
* Ideally educated to degree level.
* Fluent in English. Competent in a foreign language is an advantage.
* Previous experience in healthcare / pharmaceuticals customer services.
* Previous experience in early access programs is an advantage.
* Proficient in the use of Microsoft office namely: Outlook, Word and Excel.
* Previous experience of ERP systems use such as SAP or D365 is an advantage.
* Preferred Qualifications: Proficiency in Polish, Russian, Hungarian, Italian, or Spanish is a plus for engaging with international clients.
Please note that Uniphar is an equal opportunity employer; we do not discriminate and welcome all responses.
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