Working hours: Monday to Friday; 08:30 17:00 About B&M Waste Services is a customer-centric, forward thinking waste and recycling solutions provider with depots located on the Wirral, in Manchester, Preston, Leeds and most recently, Birmingham. Our award winning, family run business is seeking talented, hardworking and ambitious people to help us further grow our business. We are an Equal Opportunities employer and go above and beyond to ensure our staff are some of the happiest in our industry. The Role Reporting into the Head of Transactional Services, the role of our Credit Controllers is ultimately to collect our cash in a timely manner whilst minimising our business to bad debts. You will be expected to do this in a collaborative manner, working with all of our internal and external stakeholders to ensure that we deliver the highest level of customer service whilst achieving our targets. Responsibilities: Managing your portfolio of customers to ensure that our customers pay to the agreed payment terms. Providing the highest level of customer service to internal and external customers. Dealing with a high volume of customers on the telephone. Maintaining customer records to ensure there are no delays in receipt of invoices/statements. Updating our accounts receivable system, Credit Hound, with the records of all collection activity carried out. Processing card payments. Issuing electronic direct debit mandates and entering them onto our operating system. Issuing copy invoices to customers on an ad-hoc basis. Building a rapport with customers. Handling statement reconciliations and building WIP statements to ensure we communicate effectively with customers. Escalate any concerning issues to your immediate line manager, the Credit Control Team Leader. Managing any queries through our query management system. The Ideal Candidate The ideal candidate will have at least 2 years experience within a credit control team dealing with a high volume of transactions. You will be tenacious, organised and always have customer service at the forefront of your mind. You will be comfortable handling statement reconciliations and preferably have experience of transacting with customers via online portals such as ProActis, Tradex, Dwellant, etc. You will be able to demonstrate experience a successful track record of achieving cash collection targets, reducing aged debt and minimising bad debts. About You ICM Level 3 - desirable 2 years credit control experience Customer service experience - desirable High level of written and oral communication Strong Microsoft Excel skills Conflict resolution Assertive telephone manner End to end credit control process SAGE, SAGE CRM, AMCS, Credit Hound - desirable Join us on the journey Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values.Were now a group of almost 3000 people, all contributing to that growth and success. Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future.Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, were safer together.We deliver our customers with a partnership approach to managing their resources responsibly.We constantly push the boundaries of innovation. Whats good today can be better tomorrow. Beauparc is not just a company, its a resource recovery business.Over the past three decades weve grown and diversified significantly, we believe that great leadership is rooted in strong values.As leaders within this industry, were committed to shaping a better future for our friends, families and communities.Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices.Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business. Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. Take the first step today and join us on the journey. ADZN1_UKTJ