Job Description
This role requires a strong leader, who has an effective management style and can coach, develop and inspire their team of Store Management to their full potential. You'll uphold OFFICE's reputation by being a great ambassador for the brand and ensure that the visual presentation of all stores represents the OFFICE brand image.
Purpose of the role:
To ensure the delivery of KPI’s and standards throughout stores within the designated area through motivating and inspiring store management to excel. It will be the Area Manager’s responsibility to ensure stores are compliant through the performance and development of store managers.
Main Responsibilities:
* Develop, coach and inspire your team of Store Management to their full potential and ensure the stores are running smoothly and efficiently.
* Manage all key cost control areas within designated stores and provide direction to your management team to enable them to meet their KPI targets.
* On the spot problem solving and use of initiative to maintain great standards throughout.
* Strive to create, retain and develop a strong and motivated management team.
* Drive sales and increase turnover in stores by ensuring full use of all promotional activities in store.
* Identify personnel requirements through succession planning and develop high potential employees.
* To recruit and ensure the full implementation of induction programme for new store managers and monitor ongoing performance needs through probation reviews, PDR and PDPs.
* Ensure high standards of cleanliness, freshness, stock availability and customer service throughout your stores.
* Maximise your own KPI targets to ensure deadlines and agreed standards are achievable.
* Pro-actively contribute to the direction of the retail strategy.
* Support and drive the management of in store customer service experience and staff competence so as to optimise and sustain sales performance and customer satisfaction.
* To ensure exceptional customer service is driven throughout stores using style hero criteria to deliver company service objectives.
* To manage payroll budgets within your area in line with sales performance.
* To achieve stock control targets in line with company guidelines and reduce financial loss.
* To liaise with Buying and Merchandising department regarding the supply of stock in the area to maximise stock potential.
* To identify underperforming stores and develop a plan to address and manage issues effectively.
* To ensure that the visual presentation of all stores represents the brand image.
* To develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity.
* To encourage management to seek and continuously develop knowledge of competitor activity and local market conditions, with the purpose of making appropriate and innovative recommendations to drive the business forward.
* To encourage managers to identify trends and make suggestions to improve and enhance product performance to drive brand achievement.
* To plan for succession in the area through the identification of employee potential for development and growth.
* Create a positive environment resulting in stable retention and reduction of turnover.
* To build relationships and communication with host store contacts to drive the performance of our OFFICE concessions.
* Drive the ACE programme within the area.
Key Responsibilities
We’re all passionate about the products we have here at OFFICE, we have an amazing group of individuals that help contribute to our success. We recognise our employees' hard work and are keen to encourage Learning & Development across all of our functions. We want like-minded people to join us, strive to be the best and we will be able to give you the platform to do so!
Qualifications and Experience
* A strong management style with experience in performance management.
* Experienced within the retail sector.
* Experience managing multiple sites in a fast-paced environment.
* Commercially aware, being able to identify potential and maximise opportunities.
* Ability to prioritise effectively.
* Ability to work on own initiative.
* People management skills with the ability to motivate and delegate effectively.
* Ability to work under pressure in a fast-paced environment.
* Strong customer focus – able to see the shopping experience through the customers' eyes.
* Ability to communicate effectively with clarity and honesty whilst adapting your style for different people such as employees, customers, colleagues and suppliers.
* An enabling leadership style.
* Methodical approach, excellent time management skills and ability to work smart.
* Ability to analyse a problem and implement the best possible solution.
* Proactive, flexible approach and ability to take the initiative.
* Strategic awareness to see the bigger picture.
* Drive, motivation and willingness to challenge yourself and others.
* Flexibility to travel.
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