Use good communication and interpersonal skills to interact with tact and diplomacy in a sometimes hostile and antagonistic atmosphere due to nature of illness i.e. drugs, alcohol, mental illness, Major trauma RTA with patients and staff at all levels. Provide and receive information which may be complex, sensitive or contentious in nature. Engage and collaborate problem solving with co-workers and staff and other outside agencies i.e. GPs, Social Workers, Police, Care in the Community. Function as a team player, being considerate and flexible, taking the needs of your peers into consideration. Exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times To use analytical judgment to prioritise patients requiring urgent immediate medical attention, i.e. Trauma, Chest Pain, CVA Stroke, Cancer patient, ill baby / child, and any other symptoms that may be urgent. Provide and receive complex and sensitive information, requiring our interpersonal and communication skills, to promptly assess each situation, via telephone or face to face. As front-line staff use empathy and understanding, to interact with staff, patients and relatives, to interact with patients and relatives when there are barriers to understanding. These situations may involve highly distressing individuals and or those whose first language is not English, also from patients and relatives, due to illness or trauma.