Description Grade and Salary: Grade 5 (£26,038-£30,505) FTE and working pattern: 35 hours (1FTE), shift pattern-based rota Purpose of Role: The Duty Supervisor will lead the shift team and ensure that the facilities are presented in a clean, safe and organised manner always. Summary of Key Duties and Responsibilities: The Duty Supervisor will help support the shift team in facility set ups within Oriam The Duty Supervisor will deputise for the Duty Manager in times of absence or holiday’s The Duty Supervisor will supervise the facility cleanliness and help support the cleaning assistants The Duty Supervisor will lead on customer excellence with clients, customers, members and partners within Oriam Education, Qualifications & Experience: These are the criteria on which the short-listing and recruitment selection will be based. Essential Educated to SCQF Level 6 (Highers) or similar or equivalent experience Experience or relevant qualifications in the sports / fitness / hospitality industry Experience of leading a team in a similar environment Understanding and experience of supervisory practice and principles Good numeracy and IT skills Competent in the use of relevant IT packages Well-developed interpersonal skills Demonstrable professional and proactive approach Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment Demonstrable provision of excellent customer service Willingness to learn Desirable BICS Trainer Certificate Previous experience of working in a supervisory capacity within a similar environment as outlined above Experience of operating relevant catering and/or cleaning equipment Experience of attending meetings and presenting department information Experience making business decisions Organisation Name: Oriam: Scotland’s Sports Performance Centre About Oriam: Oriam has a vision to inspire and motivate our communities through the facilities we provide and the interactions we have with our customers. As a member of the team, you will contribute to the delivery of this vision. How to Apply Applications with FULL CV can be submitted up to midnight (UK time) on Monday, 28 th October 2024. Please note this job advert may close early due to the high number of applications. Shortlisting will be done that week and interviews are anticipated w/c 11 th November 2024. At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community. Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ We welcome and will consider flexible working patterns e.g. part-time working and job share options.