With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
PRODUCT EXPERIENCE MANAGER
Salary: £42,750 per annum, depending on experience + good range of benefits
Contract: Permanent – 36.5 hours per week
Based: Milton Keynes with hybrid working
World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.
Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.
Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.
Job Purpose
Are you an experienced Individual Giving Manager, who has delivered an engaging supporter experience and is passionate about fundraising? Do you want to make a lasting impact for the world’s most vulnerable children? If so, this role is perfect for you!
As the Individual Giving Manager - Product Experience, you’ll be responsible for managing a rich and engaging supporter experience for all our regular giving products – with a key focus on our sector-leading flagship Child Sponsorship product. You’ll lead the development and delivery of inspirational experiences to drive loyalty and satisfaction by bringing to life the impact of our supporters' generosity.
It’s essential that you have previous experience of working in a fast-paced direct marketing team. You’ll have strong project management skills and a track record of delivering end-to-end donor experiences. You’ll be a self-starter who motivates and inspires those around them. You’ll have exceptional relationship-building skills and experience of managing people and teams. You’ll also be a strategic thinker, with an ability to seize opportunities and shape solutions.
With a number of significant strategic projects underway, this is an exciting time to join the team. You’ll play a crucial role in growing one of our lead products, Child Sponsorship, by increasing retention and loyalty as well as looking for opportunities to promote additional giving. You’ll also play a leading role in the implementation of our new CRM system, Dynamics 365, ensuring the marketing function best supports our fundraising objectives and helping to lead the business transformation that is required for the organisation to adopt new ways of working.
As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.
Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given this advert.
**Please note that you MUST have the Right to work in the UK documentation as unfortunately this role is not sponsored and your application cannot be considered any further without it**
Closing Date for applications: 24 March 2025
Interview Dates: TBC
Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.
As a child-focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
World Vision UK is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting they complete a form known as a Statement of Conduct.
As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access https://www.worldvision.org.uk/who-we-are/jobs/ as a result of your disability.
By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice.
No agencies please.
Applicant Types Accepted: Local Applicants Only
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