Job summary Welcome to Medina Healthcare on the Isle of Wight. We're recruiting a patient advisor to join our friendly and professional team. The successful candidate will have a desire to provide a high standard of customer service, be able to adapt to a fast pace of chance and be flexible in their working hours. We are a supportive and forward thinking practice, valuing the contribution employees make to achieve a safe, effective and responsive service. We are looking for an enthusiastic team player, will be computer literate, well organised and capable of paying attention to detail. Main duties of the job The following are the core responsibilities of the Patient Advisor. There may be on occasion, a requirement to carry out other tasks, this will be dependent upon such factors such as workload and staffing levels Maintaining and monitoring the practice appointment system Process personal, telephone and e request appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Imitating contact with and responding to, requests from patients, team members and external agencies Photocopy documentation as required Data Entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance, solicitors letters and DVLA forma to the administrative team Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested To undertake any other duties as deemed appropriate by the practice About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Date posted 12 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year based on full time hours Contract Permanent Working pattern Full-time, Part-time Reference number 348-PRI-7280 Job locations Medina Healthcare Brannon Way Ryde Isle of Wight PO33 4NW Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of providing excellent customer service Experience with using basic IT Systems Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of providing excellent customer service Experience with using basic IT Systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address Medina Healthcare Brannon Way Ryde Isle of Wight PO33 4NW Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)