Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading agile learning platform that delivers the most effective secure coding solution for developers to learn, apply, and retain software security principles. More than 600 enterprises trust Secure Code Warrior to implement agile learning security programs, build safer software, and create a culture of developer-driven security. We are a venture-backed company with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom. The Technical Support Engineer role is both technical and customer-facing; you will be working on Tier 3 tickets as well as assisting our Tier 1 and Tier 2 support agents with any tickets that are escalated to you. You will work with our customers all over the world, communicating technical information to them, engaging in fun technical discussions with our users, and assisting them in making the best use of the platform. You will also collaborate with internal teams (Sales, Marketing, etc.) to assist them with any technical issues, identify bugs and improvements, and share them with the appropriate teams (Product and Engineering).