Job Title: Warehouse Team Leader
Responsible To: Depot Manager
Contract Type: Permanent, Full-time
Salary: £29,000-£31,000
Location: Enfield, North London
Hours of work: 37.5 hours per week, Shift basis – 5 days out of 7. Any 7.5h between 07:00 and 19:00.
About The Felix Project
The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe. Our vision is a London where no one goes hungry and good food is never wasted. We rescue surplus food from businesses, supermarkets, restaurants, and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat, and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, food hubs, and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly, and keyworkers. We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.
Duties and Accountabilities
The role is subject to a degree of flexibility but initially the Team Leader will be involved with the following activities:
1. Managing a team of staff and volunteers to run a warehouse of chilled and ambient food
2. Customer relations management of the community organisations we work with
3. Proper use of our Warehouse Management System
4. Physically moving stock around the warehouse on a pallet truck or by hand
5. Ensuring the warehouse is clean, safe, and efficiently run
6. Daily briefings to staff and volunteers of the day's priorities and what to be aware of
7. Carry out regular stock counts of the food we are storing
8. Appropriately handle product recalls
9. Day to day problem solving
10. Covering Goods In, Warehouse Management Duties and Goods Out and general procedures
11. Responsible for yourself and your team’s adherence to Health and Safety regulations
12. Route Planning
13. Training staff and volunteers
This role is primarily located at our Enfield Depot, North London. You may be asked to occasionally work in one of our other locations as part of your duties.
Person Specification
The Felix Project recognises the positive value of diversity and is committed to creating a diverse and inclusive workforce. We encourage applications from all suitably qualified or experienced individuals, regardless of their race, gender, biological sex, disability, religion/belief, sexual orientation, or age.
To help us with our depot operations, we are seeking a Team Leader with exceptional organisation skills, excellent people skills, attention to detail, and a positive ‘can do’ attitude. Ideally, you will have a background in warehousing or other operational roles; however, we are willing to train people who are passionate about our cause, have an excellent work ethic, and have strong customer service skills.
Essential Criteria
1. Passion for learning and improving processes as a leader and as part of a team
2. Positive attitude for finding work for yourself and your team
3. Attention to detail
4. Committed to reducing food waste and fighting food poverty
5. Proactive attitude to understanding a problem
6. Flexibility and a team player
7. Observant at foreseeing issues and confident at communicating appropriately to others
8. Passionate about delivering a high-quality service to the customer and is interested in learning the process involved in this
9. To have a positive attitude to continual improvement and in-the-moment problem solving
Desirable Criteria
1. Knowledge of warehousing best practices in the food sector
2. Good I.T. skills including Microsoft office and basic databases
3. Excellent communication skills
4. Good at prioritising own and others work. Able to create a plan
5. Experience working to deadlines and under pressure
6. Experience with working with neurodiverse people
7. Experience using a customer relations management tool
8. Confidence to drive one of our vans
9. Full UK Driving Licence (with no more than 6 points) held for at least 1 year – Age over 21 for insurance purposes
10. Experience using a forklift
Application procedure
Please apply via our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role (and make sure that they’re both uploaded before submitting your application). After you have submitted your application, you have 24 hours in which you can access your application and make edits. We suggest that you complete one last proof-read after submission and double check that your CV etc. uploaded correctly.
Recruitment timeline
Updated Closing date: 10th January 2025. We are interviewing suitable applicants as and when they apply. We encourage early applications.
The Felix Project can only employ applicants who currently have the right to work in the UK.
Benefits
1. 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
2. Enhanced Maternity and Paternity leave.
3. Birthday day off.
4. Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
5. Training and development opportunities.
6. Employee assistance programme including 24 Hour GP helpline.
7. Cycle to Work Scheme.
8. Opportunity for free meals whilst working at our depots.
9. After work activities such as Felix’s softball team, running club, and cycling club.
Proud member of the Disability Confident employer scheme
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