We support our customers with all aspects of their day-to-day living, so they can enjoy the best, possible quality of life. You will mostly work alone with the customer in their home. Providing care and support offers many rewards, but can also be challenging. Compassion, good communication skills, and a calm and caring manner are essential for this important role in our company. Key Responsibilities To provide safe, reliable, compassionate care and support to meet the individual needs and wishes of each customer. Each person is unique, You must respect each customers’ choice about how their care and support is given and promote their dignity at all times. You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your line manager promptly. You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being. Duties Care and support Deliver excellent quality care and support that values the whole person rather than merely seeing a list of care needs. Carefully listen and observe how each customer prefers their care and support to be delivered on a day to day basis. Help them make their own decisions so they can be as independent as possible. Follow the instructions in the care and support plan agreed with each customer. This may include: • All aspects of personal care such as showering and bathing, dressing and grooming, dental hygiene, toileting and continence care. • Assisting with medicines, ordering and collecting prescriptions or returning unwanted medicines to the pharmacy for safe disposal. • Supporting the customer to eat and drink well. For example, helping the customer to plan what to eat and drink, giving gentle encouragement, shopping, preparing and serving food and drinks, clearing the table, washing up and keeping the kitchen area clean and tidy, agreeing with the customer how to store food safely and when to dispose of out of date produce. • Safely using aids and personal equipment in a manner that respects the dignity of customers. For example walking frames, wheelchairs, manual and electric hoists, sliding sheets and moving boards,hearing aids and other physical aids • Housework such as dusting, tidying, washing floors, vacuuming and sweeping, doing the laundry and ironing, making beds and changing the linen. • Social and physical activities or mental stimulation such as keeping in touch with friends/relatives, taking a customer out shopping or to social activities, hobbies such as reading, photo albums, games, etc. • Supporting a customer through temporary and terminal illness, including end of life care, hospital appointments, liaising with community health support and families. Providing Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? We’re committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to complex care needs. We appreciate that every customer is different, and this is why every day will be different. Roles and Responsibilities as a Care Assistant Providing personal care duties Administering medication Manual handling, using equipment where required Promoting customer health and well-being, enabling them to live their life to the full Your Experience and Suitability for the Care Assistant Role It isn’t about previous experience. We want to ensure our customer receives the very best care and to do that we need people who are naturally compassionate, caring, and patient. We want a team that genuinely cares for each of our customers as if it were their own family. But don’t panic, we’ll ensure you have all the right training and development because we care for our Care Assistants. After all, they care for our customers so it’s important that you feel equipped for the role. You must have: Full and valid UK driving licence Access to a car Right to work in the UK Excellent level of English Because We Care About You We understand that every member of our team has their own family to care for and this is why our role offers the flexibility to work around your own home life. You can choose between full-time or part-time work; all you have to do is simply tell us your availability. Although we try to be flexible where we can, we do require you to be flexible with us too, that’s why we will require you to work alternative weekends. We can’t care for our customers if we don’t take care of our team so to make this possible, we offer: An excellent rate of £12.15 0.28p mileage allowance 28 days holiday pro rata Full training induction and a 12-week mentor Ongoing training and support Flexible working Pension scheme Smartphone technology so you can do everything at the tap of a finger Free uniform Not only that, we take care of our team throughout the year, whether it's your birthday, Christmas, awards, or simply because it’s a Thursday. We’re a family and we’re here to look after you today, tomorrow, and every other day after that.