Whitbread Court, Porz Ave, Houghton Regis, Dunstable LU5 5XE, UK Req #12315
09 April 2025
Job Title: Controls Analyst
As the Controls Analyst for Guest Support, you’ll continually develop a strong risk/controls culture within Guest Support through management of the centralised log, effective identification, assessment, and control of risk, along with the management of business continuity planning and management.
Responsibilities
1. Lead the continual development of a strong risk/controls culture within Guest Support through management of the centralised log, effective identification, assessment, and control of risk.
2. Support the delivery of change into the department, approving SOP’s, and assessing / mitigating any risk factors.
3. Lead the Guest Support audit and ensure correct controls, checks and improvements are put in place.
4. Work cross-functionally to ensure oversight of financial and risk controls are embedded within the guest support function and financial, reputational, and compliance risks are managed and mitigated.
5. Manage the functional Business Continuity Plan, ensuring the plan is fit to purpose, signed off, regularly tested, and actionable.
What We Need
* Excellent knowledge of risk analysis methodologies and tools.
* Exceptional communication and collaboration skills.
* Ability to clearly articulate messages to a variety of audiences.
* Flexible and adaptable; able to work in ambiguous situations.
* Excellent problem-solving and identification skills.
* Ability to develop complex data models and draw actionable insights from diverse data sets.
* Experience in risk management / financial.
Be Part of Our Contact Centre Team at Whitbread
From the moment you enter, you feel the energy, pace, and excitement. These are the people finding the right solutions and delivering the smiles far and wide, from our loyal brand supporters right through to Whitbread newbies. Giving our Premier Inn guests the experience they deserve is what we stand for here. Join an environment that just keeps on giving, with opportunities to take your career in new directions with our backing. Influence the future of our customer service operation as we enter new areas and locations across the globe.
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