Member Management & Development Administrator
We are looking for a candidate with exceptional administrative and communication skills to contribute to the management and support of the volunteers who deliver the Health Research Authority's Research Approvals Service.
This is an exciting time to join the team, as we develop our recruitment and retention strategy for our volunteers, ensuring that the research undertaken in England and beyond has the perspective of a wide range of people with the right level of support and training, to protect the safety, rights, and dignity of anyone who becomes part of the research.
We seek someone with experience in administration, advanced use of MS software packages, excellent organisational and communication skills, and experience liaising with internal and external agencies.
The successful candidate will work within a small team to assist volunteers throughout their volunteering journey with the HRA, from onboarding new volunteers to developing experienced volunteers.
Main Duties of the Job
Reporting to the Member Management & Development Facilitator, the post holder will assist in the organisation and prioritisation of the Departmental team's workload. They will support and work with the team to provide comprehensive, high-calibre administrative support to the HRA, ensuring the delivery of a coordinated and consistent operational management service within governmental guidelines and internal work instructions.
The post holder must communicate sensitively and effectively with a wide range of people, including members of the Research Ethics service. They will support and administer processes to sustain the division's practice through administrative protocols, processes, and procedures in line with service needs. The post holder may be required to cover for colleagues during absences and work flexible hours when necessary.
The post holder will be a proficient administrator, with attention to detail, the ability to maintain an overview of multiple processes, and the ability to negotiate and reassess their own priorities and those of others.
About Us
Working at the HRA, we are reminded daily of how important life is. As a flexible working-friendly organisation, we want to ensure that you can work in a way that is best for you, not just us and the work we do.
We are committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that helps us deliver the best services. We welcome applications that represent the rich diversity of our community: age, disability, gender identity and expression, ethnicity, religion or belief, sex, sexual orientation, and other diverse characteristics. We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
When applying to work here, speak to us about how we might accommodate a flexible working arrangement - if it works for us, we will do our best to make it work for you.
Job Responsibilities
This role sits within the HRA Approvals Service directorate, which consists of various teams that work together to provide the appropriate approval for health research in England and, for some applications, across the UK.
This directorate is responsible for:
1. Delivering HRA Approval
2. Supporting the Confidentiality Advisory Group and advising on the use of confidential patient information without consent
3. Refining the systems and processes researchers need to follow for a swift, robust, and simple experience
4. Providing guidance to applicants
5. Providing training
6. Working collaboratively with external partners to improve the research environment
To find out more and to understand the full duties of the role, please refer to the attached job description. In submitting your application, please note the following:
1. We currently do not accept applications via recruitment agencies.
2. We do not hold a sponsorship licence and cannot offer employment under any sponsorship arrangement.
3. Applicants must demonstrate how they meet the essential criteria of the person specification; otherwise, the application will not be shortlisted. You will be considered based only on the information in your application form. CVs will not be considered.
The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.
Person Specification
Qualifications
* Significant demonstrable and relevant experience in an administrative focused role equivalent to A-Level or NVQ3 in administration
Knowledge, Skills, and Expertise
* Knowledge and experience of a range of administrative practices and procedures
* Excellent organisational skills with the ability to prioritise against a background of change and frequently changing demands, including the ability to work to tight deadlines
* Ability to recognise opportunities for process and system improvement and articulate recommendations appropriately to line management
* Knowledge of principles and processes for approving and conducting health research in England, including legal requirements relating to research, and the ability to apply this knowledge practically
Experience
* Experience of liaising and negotiating effectively with internal and external agencies at all staff levels within an organisation
* Significant experience of recording and monitoring confidential information using a database or bespoke information system
* Advanced use of all MS Office packages (e.g., Excel, Word, PowerPoint, Internet, and Outlook)
* Experience in REC, NHS R&D, or University Research Management
Analytical and Judgemental Skills
* Ability to develop practical solutions to meet objectives or to escalate issues when needed
* Use analytical skills to identify areas where the quality of service is impacted, contributing proposed solutions within appropriate lines of management
Interpersonal Skills
* Excellent interpersonal skills and commitment to team working, with respect and consideration for the skills of others
* Self-motivated, with the ability to work on own initiative, make decisions where appropriate, and organise own workload
* Ability to develop good communications with the Chairs, Members, and the extended research community
Other
* Willingness to travel occasionally, including some overnight stays with notice
* Commitment to inclusivity and valuing diversity
Full-time, Flexible working, Home or remote working
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