This role is responsible for handling Commercial activities within the Transformer Service Department, reporting to the Service Commercial Manager.
Responsibilities include the processing of transformer/tap-changer, spares/services customer enquiries and duly processing orders, in line with requirements; schedule and contractual deliverables, agreed within the tendering process, also responsible for cash collection.
Main Responsibilities
1. Execute commercial projects and tendering including all associated warranty commitments.
2. Ensure on time delivery of enquiries and orders.
3. Take requirements agreed within tendering process and effectively planning delivery based on these.
4. Accountable for the successful delivery to cost, specification and schedule for a defined package of work.
5. Create and maintain key project documentation, including but not limited to, tender, works order and invoicing instructions.
6. Effectively execute changes to the project.
7. Maintain excellent levels of customer satisfaction and meeting Key Performance Indicators (KPI's).
8. Work with senior commercial managers, project managers, the sales managers, and all relevant stakeholders to ensure clear communication of project progress.
9. Manage allocated projects to ensure they are completed on schedule and within budgeted costs, and highlighting issues at the earliest opportunity.
10. Negotiate and accurately record c...