The Customer Support Analyst serves as the first line of support for customers experiencing issues with company software or systems. This role involves diagnosing technical problems, providing step-by-step solutions, and escalating complex issues to other IT teams as needed. The analyst works closely with internal departments to resolve customer problems efficiently while delivering a positive service experience.
Responsibilities:
1. Respond promptly to customer inquiries via phone, email, and chat.
2. Assist clients by diagnosing technical issues, interpreting error messages, and providing clear troubleshooting steps.
3. Educate customers on using the company’s products or services.
Job Type: Full-time
Pay: £30,500.00 per year
Benefits:
* Company events
* Company pension
* Gym membership
Schedule:
* Monday to Friday
Work Location: In person
#J-18808-Ljbffr