Position Available: Customer Service/Call Centre Administrator
Location: Office on the 3rd floor in Hyde, SK14
Working Hours: Flexible shifts: 8.30 am–4 pm, 9 am–4.30 pm, or 10 am–5.30 pm (30-minute unpaid lunch break included). Hours can be extended or shortened upon request.
Start Date: No later than 6th January 2025
Working Hours: 30–40 per week
Pay: £12.44/hour, reviewed after six months
Bonuses: Quarterly performance reviews may lead to bonuses at the discretion of the Head Office
Job Summary:
You will be working as part of the Donate Clothes 4 Sammy project, which is fully launched and operated by the registered charity Leukaemia & Myeloma Research UK. This role involves extensive communication with schools and organisations to introduce the project and seek their participation.
The role is based in a bright office in Hyde, with free parking available. You will work closely with the Interim Department Manager and contribute to a dynamic team full of ideas and enthusiasm.
Key Duties and Responsibilities:
1. Communication:
o Engage with schools via phone and email to introduce the Donate Clothes 4 Sammy project and invite participation.
o Contact organisations to seek permission for outdoor charity clothing bank installations.
2. Performance Goals:
o Make at least 60 calls daily to schools and organisations unless other duties take precedence.
3. Administrative Tasks:
o Organise and maintain records using Microsoft Excel and in-house system.
o Carry out general clerical duties, including photocopying, scanning, mailing, and filing.
o Manage incoming and outgoing correspondence.
o Assist in preparing reports and other documents.
4. Innovation and Creativity:
o Proactively address challenges and bring fresh ideas to improve processes and support company growth.
5. Confidentiality:
o Handle sensitive information with discretion and professionalism.
Requirements:
* Previous experience in Customer Service, Call Centre or Office Administration is advantageous.
* Proficient in Microsoft Office, particularly Excel, with the ability to learn new software quickly.
* Excellent phone etiquette and communication skills.
* Organised, detail-oriented, and able to prioritise tasks effectively.
* Willing to bring new ideas and contribute to the charity's growth.
* Motivated, proactive, and eager to contribute to a team-focused environment.
If you are a driven and enthusiastic individual with a passion for communication, organisation, and contributing to meaningful charity work, we’d love to hear from you! Apply today to join a project that makes a real difference.
Job Types: Full-time, Part-time, Permanent
Expected hours: 30 – 40 per week
Additional pay:
* Quarterly bonus
Benefits:
* Canteen
* Casual dress
* Company pension
* Flexitime
* Free parking
* On-site parking
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No weekends
* Overtime
Education:
* A-Level or equivalent (preferred)
Experience:
* customer service: 1 year (preferred)
Work Location: In person
Application deadline: 30/12/2024
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