We are recruiting for a global retailer dedicated to making a positive impact through their workforce. This client promotes a vibrant work culture built on passion and empowerment, enabling team members to excel and achieve their goals. As a forward-thinking and expanding major global retailer, they are committed to ethical practices and sustainability.
Their focus on innovation and social responsibility reflects core values that prioritise both people and the planet. With a bold vision that embraces change and challenges norms, they aim to deliver significant economic, social, and environmental benefits. If you're seeking to join a team that values authenticity and encourages creative thinking, this is an opportunity not to be missed.
They are looking to expand their team in Brighton and are seeking a Customer Care Manager to join them on a full time basis. You will be responsible for leading as the main contact between vendors and the business, improving service, resolving issues, and delivering insights to drive enhancements and contact deflection.
Benefits:
Comprehensive benefits package - details to be provided if selected
The Requirements:
Strong organisational, project management, and influencing skills
Ability to manage complexity and drive change with attention to detail
Experience in retail/customer care management, including web chat and AI-driven tools
Proficiency in Microsoft Suite, Zendesk (or equivalent), and social media monitoring tools...