Pluxee is een wereldwijde speler in employee benefits en engagement die actief is in 31 landen. Pluxee helpt bedrijven talent aan te trekken, te binden en te behouden dankzij een brede waaier aan oplossingen over Maaltijden & Voeding, Welzijn, Lifestyle, Beloning & Erkenning en Public Benefits.
Aangedreven door toonaangevende technologie en meer dan 5.000 geëngageerde teamleden, fungeert Pluxee als een betrouwbare partner binnen een sterk onderling verbonden B2B2C ecosysteem dat bestaat uit meer dan 500.000 klanten, 36 miljoen consumenten en 1,7 miljoen handelaars.
Pluxee doet al meer dan 45 jaar zaken als een betrouwbare partner en zet zich in om een positieve impact te creëren voor al zijn stakeholders, van het stimuleren van business naar lokale gemeenschappen, tot het ondersteunen van welzijn op het werk voor medewerkers en het beschermen van de planeet.
Type werknemersovereenkomst: Permanent Regular
Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Your next challenge
Main missions
* Supporting a team of account managers with managing the daily, weekly and monthly tasks in managing their employee benefit and reward clients. Time management and organisational skills are key.
* Account Executive’s need to understand their client business and work closely with the Account Manager to increase client retention and engagement.
* Ensure all account management processes are efficient, streamlined and regularly updated.
What you’ll be doing:
* Understand your client’s business objectives and develop good client relations.
* Identify new opportunities for existing clients and make recommendations to your Account Manager/Account Director/ Commercial Account Manager.
* Support the account team in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives.
* Produce MI and ad hoc reporting, utilising all Microsoft Office packages as required.
* Analyse and review your reporting and highlight any patterns or concerns to the Account Manager.
* Ensure that detailed work instructions are produced and updated, complying with relevant operating standards.
* Liaise with internal departments and external suppliers to achieve the best possible solutions.
* To have a clear understanding of the current status of every project that you are responsible for.
* Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained.
* Ensure client invoices are raised promptly, accurately and consistent with client requirements and as agreed within the invoicing schedule.
* Update website content using content management software.
* Copywriting and proof reading.
* Assist with reconciliation and debt control.
* Attend client meetings and produce contact reports as required.
* Trouble shooting and resolving client issues.
* Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required.
* Perform all other duties as reasonably required that are consistent with both training and experience.
You’re a match
* Good working knowledge of Microsoft Office.
* Experience using a CRM system desirable, such as Salesforce.
* Analytical with excellent problem-solving skills.
* Confident to highlight issues and suggest ways of improvement.
* Great attention to detail, particularly with finances, grammar, spelling, and tone of voice.
* Good understanding of IT, Creative and Finance.
* Ability to work independently and under pressure.
* Team player with a positive attitude.
* Ability to communicate well at all levels.
* Keen to learn.
* Experience of working in a busy administrative client support type role preferential.
Competencies:
* Customer focus - Building strong customer relationships and delivering customer-centric solutions.
* Manages ambiguity - Operates effectively, even when things are not certain, or the way forward is not clear.
* Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
* Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
* Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
Your team
Head of Client Operations - Samantha McLean
Your location
Hybrid (Milton Keynes office)
️ Happy at work
* A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
* A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
* An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.
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