Job Description
Customer Success Manager – SaaS Global Tech
📍 Shoreditch, London (Hybrid – 3 Days Onsite)
🕐 12-Month Contract with potential to extend
💰 £90,000 per year PAYE
A global leader in providing creative software solutions for everyone from huge tech conglomerates to individual creatives is hiring a Customer Success Manager to accelerate value, drive product adoption, and build lasting enterprise partnerships across a multi-solution, multi-brand portfolio.
You’ll take charge of strategic, complex enterprise accounts, delivering real business outcomes and helping clients transform how they operate through advanced digital marketing solutions.
What You'll Be Doing:
1. Own and grow relationships across some of the UK’s largest enterprise brands
2. Lead clients through digital transformation with a strong focus on measurable outcomes
3. Drive product usage and adoption with structured success plans and strategic account governance
4. Align internal teams to solve challenges, accelerate value, and maximize ROI
5. Become a trusted partner to C-level stakeholders and senior decision-makers
6. Play a key role in client retention, expansion, and long-term satisfaction
7. Influence internal strat...