Operations Manager
South-East London
£40k - £45k + company car
Property Services
Daniel Owen are proud to be representing a building firm in the South-East London area who are looking for a brand new Operations Manager to join their team to manage engineers and office staff, ensuring jobs are scheduled efficiently, customer service is exceptional, and performance targets are met.
Duties:
* Oversee and manage daily operations, ensuring the smooth delivery of property maintenance services.
* Lead, train, and motivate the team, including engineers and office staff.
* Ensure all jobs are booked efficiently and engineers have the required materials and information.
* Monitor KPIs and budget targets, driving operational efficiency.
* Managing company fleet
* Maintain strong relationships with clients and provide regular project updates.
* Handle escalations, complaints, and service issues with professionalism.
* Ensure compliance with health & safety, employment laws, and company policies.
* Provide regular reports to the General Manager and contribute to business strategy.
Requirements:
* Previous experience in a similar role
* Competent IT skills (including Outlook, Excel & Word)
* Strong leadership and organisational skills
* Excellent written and verbal communication skills