TO APPLY FOR THIS POSITION, YOU MUST HOLD A VAILD SIA LICENCE LOCATION: St Helens - WA9 POSITION: Control Room Operator PAY RATE: £13.00 HOURS: 48 Combination of Weekday Nights & Weekends (Day Night Cover)- 12 hour shifts KEY TASKS AND RESPONSIBILITIES: To ensure that all sites are covered, and that all personnel are deployed in a cost-efficient manner with regard to client requests and company policy. Accept allocated tasks from Management such as assisting with Call Monitor; Gaps; Confirmations as directed. To liaise with all Senior Management and Field Team to ensure requests for shift changes, personnel concerns or relevant requests for assistance are dealt with quickly in an efficient and accurate manner. To liaise with Clients and respond to Alarm Response calls to ensure they are met within the agreed timeframe Completing accurately and in a timely manner all incident and accident reports, ensuring these are passed immediately to Management for processing and recording as appropriate. To accurately and precisely record all personnel events that impact on business delivery, such as blow-outs and sickness. To use the Audit Trail in TimeGate to record all reasons and changes made. At end of shift ensuring a proper and full handover is completed regarding all relevant information and a summary of shift activities. To adhere to all practices and regulations contained in your training and to regularly update own knowledge and ensure a clear personal understanding of all processes and procedures. RELEVANT SKILLS AND EXPERIENCE: Candidates must already possess a valid SIA license Must have excellent interpersonal communication skills with good organisation and leadership qualities. Must be computer literate in Microsoft Office and bespoke systems. Should be able to prioritise and organise own workload and work within time constraints with accurate detail. Must have excellent personal presentation. Ideally experienced in the facilities management Sector or a customer services background such as Call Centre Operator.