Millets - Store Colleague Part Time
About Millets :
Creating fun in the great outdoors. Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm, Hi Gear and Eurohike.
Role Overview: M ake Millets a great place to shop through delivering exceptional service which has customer s at the heart. Deliver exceptional store standards by following processes, policies and principles helping us become the nation’s favorite outdoor retailer.
Key Duties/Responsibilities:
* Engage customers following our service model.
* Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
* Play your part in creating a safe and compliant operating environment for all colleagues and customers.
* Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.
* Follow processes and policies in line with expectations.
Skills/Experience/Knowledge preferred :
* Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.
* Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
* Experience of effectively prioritising workload to achieve team goals and objectives.
* A passion for customer service and a proven record of delivering excellence in this area.
* Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.
Behaviours :
* A positive role model that champions Millets’ vision, purpose & values.
* Brings passion and energy to their work and uses this to create an unbeatable team.
* Has a learning mindset, open to ideas and embracing change.
* Demonstrates a high level of self-awareness and empathy.
* Works collaboratively with their team.
* Show resilience and has the tenacity to bounce back.
* Takes responsibility for their impact on the customer.
* Maintains a high level of personal integrity.
* Timely and punctual with all deadlines.
* Deals with multiple issues whilst working under pressure.