We're looking for someone to join the team at Ashridge Estate on a two-year fixed term contract as a Volunteer & Community Officer.
As a key member of the property and project teams, you’ll be joining at an exciting and pivotal point in the estate’s history as we develop transformational plans to look after this special place for future generations as part of the ‘Protecting Our Roots’ project.
Working outdoors in all weathers, you’ll build relationships with visitors and the local community by sharing your love of conservation and wildlife and championing the work being undertaken to protect this fragile landscape. You’ll be involved in delivering practical activities across the site to make a personal and tangible difference to the future of Ashridge Estate.
What it's like to work here
Reporting to the Senior Volunteering and Community Officer, you'll be working alongside members of the project, property and portfolio teams. This is a great opportunity to work in a beautiful and diverse area of the country on a range of activities that will make a positive impact and help protect the estate for future generations.
Your standard working week will be 37.5 hours. The role requires flexible working and you’ll be required to work regular weekends, bank holidays and evenings.
What you'll be doing
You'll be face-to-face with different visitors to communicate key messages and provide a high standard of visitor care at all times by answering questions, resolving issues and capturing feedback. You'll plan, organise and attend engagement and outreach activities in the community and on the estate to positively build relationships, share knowledge and raise awareness.
You'll be involved in aspects of our outdoor work designed to protect the habitats and wildlife in our care while delivering great visitor experience. Undertaking regular monitoring, you'll be measuring and inspection activities across the estate, working with and leading teams of volunteers to undertake specific activities.
You'll also assist with the creation of material and content to help communicate key messages, including monitoring reports, leaflets, websites articles, interpretation and social media posts.
Who we're looking for
We'd love to hear from you if you’re:
* enthusiastic and knowledgeable about the benefits of volunteering
* someone who loves working with volunteers, and who understands the legal differences between staff and volunteers
* good at talking to, and getting on with, all kinds of people from all backgrounds, and you understand why great customer service matters
* flexible and collaborative, a team player who’s happy to lead on and work with other people’s agendas towards a shared goal
* well-organised, with good attention to detail
* experienced in volunteering principles and practice
* comfortable with IT skills (Microsoft Office), and managing budgets
Please include a cover letter alongside your CV.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
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