Job Title: German or Arabic Customer Advisor Location: Edinburgh Working Hours: Rotational shifts between 7:00am - 10:00pm, Monday to Sunday Salary: £24,000 per annum CCR Recruitment is actively seeking enthusiastic, customer-oriented individuals fluent in any of the following languages: German, Portuguese, Polish, Greek, Turkish, Spanish, French, Arabic, or Russian. As part of a diverse, dynamic, and supportive team, you’ll be delivering high-quality customer service across multiple communication channels, including phone, chat, and email. As a Multilingual Customer Service Advisor, you will be responsible for delivering excellent customer experiences, primarily supporting travel-related inquiries. You’ll play a key role in resolving a wide range of customer issues with a compassionate and professional approach, ensuring every customer feels valued and satisfied. Key Responsibilities: Serve as the first point of contact for customers, addressing inquiries across various channels, such as phone, chat, and email. Provide timely and effective solutions to customer questions, concerns, or complaints, ensuring a high standard of service is maintained. Demonstrate patience, empathy, and professionalism when assisting customers with complex or sensitive issues. Keep up to date with company policies, products, promotions, and procedures to deliver accurate information to customers. Participate in regular team meetings, sharing insights and contributing to collaborative problem-solving. Support ongoing and ad hoc projects that enhance the customer service process or improve team performance.